Assistant General Manager- Holiday Inn Times Square

Holiday Inn Manhattan Time Square South•New York City, NY

About The Position

The Assistant General Manager (AGM) partners with the Area General Manager to oversee hotel operations, financial performance, and team development. The role provides day-to-day operational leadership across departments, acts as General Manager in the Area General Manager’s absence, and serves as a member of the property’s executive team. The AGM is expected to lead by example, develop talent, and deliver strong results for guests, associates, and ownership. The AGM helps manage the property’s budget and capital plan, monitors departmental financial performance, labor productivity, and expenses, and identifies revenue and cost-saving opportunities. The position also leads department heads and supervisors, supports recruitment and performance management, promotes associate engagement and training, and ensures a strong guest experience and compliance with brand standards. The role requires regular mobility throughout the property, standing and walking for extended periods, and occasional lifting of up to 30 pounds. The schedule may vary and include early mornings, evenings, weekends, and holidays according to business needs. A bachelor’s degree in Hospitality Management, Business Administration, or a related field is required, along with 5–7 years of progressive hotel operations experience, including 2–3 years at department-head level or above.

Requirements

Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
5–7 years of progressive hotel operations experience.
At least 2–3 years of experience at department-head level or above.
Demonstrated experience managing budgets, P&L accountability, and financial reporting.
Proven operational leadership across multiple departments.
Strong financial acumen and ability to analyze data and translate insights into action.
Exceptional communication, relationship-building, and conflict-resolution skills.
High emotional intelligence and ability to lead diverse, multi-generational teams.
Proficiency with hotel technology platforms, including PMS, POS, and revenue management systems, and Microsoft Office Suite.
Ability to perform essential job functions with or without reasonable accommodation.
Ability to regularly move throughout the property, stand and walk for extended periods, and occasionally lift up to 30 pounds.
Availability for a variable schedule that may include early mornings, evenings, weekends, and holidays.

Nice To Haves

Multi-brand or multi-property experience is strongly preferred.
Familiarity with Marriott, Hilton, IHG, Choice, or Wyndham.

Responsibilities

Partner with the Area General Manager to oversee hotel departments, including Rooms, Food & Beverage where applicable, Sales, Housekeeping, and Engineering.
Assume responsibility for hotel operations when the Area General Manager is absent.
Lead daily stand-ups, department head meetings, and operational debriefs.
Monitor standard operating procedures and promote accountability for brand and M&R standards.
Resolve elevated guest complaints and operational issues.
Assist with developing and managing the annual operating budget and capital plan.
Monitor departmental P&L performance, labor productivity, and expenses against targets.
Identify and execute revenue opportunities and cost-saving initiatives.
Prepare and present operational and financial performance reports to the Area General Manager and ownership as required.
Lead, coach, and develop department heads and supervisors.
Partner with People & Culture on recruitment, onboarding, performance management, and succession planning.
Promote engagement, accountability, and continuous improvement across associate levels.
Champion training initiatives and brand certification programs.
Ensure compliance with brand franchise standards and M&R operating protocols.
Monitor guest satisfaction and lead cross-departmental improvement planning.
Build relationships with key guests, corporate accounts, and loyalty members.
Keep the property audit-ready for brand quality assurance inspections.
Ensure compliance with local, state, and federal requirements, including labor law, health and safety, and licensing.
Oversee vendor and contract management in coordination with the General Manager.
Manage key property operational systems and technology platforms.