Assistant General Manager

The NOW Rochester Hills • Rochester Hills, MI

1d

About The Position

The NOW Massage Rochester Hills is hiring a hands-on Assistant General Manager to help prepare and lead a new boutique opening in late 2026 or early 2027. The anticipated start date is mid-November 2026. The role helps build the team and establish operations before opening, then supports daily boutique operations and an exceptional guest experience. The Assistant General Manager works alongside the General Manager and ownership to coach the front desk and massage therapist teams and contribute to membership and sales growth.

The position is full-time, salaried, and scheduled for 40 hours per week. It requires availability five days per week, including evenings, weekends, and holidays, with consistent coverage during peak periods. Compensation is $40,000–$45,000 per year, with potential performance incentives. The independently owned franchise describes opportunities for career growth as it expands across Metro Detroit, along with a supportive team culture and a positive work environment.

Requirements

• Two or more years of leadership or management experience preferred, ideally in a guest-focused service business.
• Strong communication, organization, and problem-solving skills.
• Confidence coaching employees, addressing performance concerns, and driving sales.
• A dependable, proactive approach and willingness to take ownership of responsibilities.
• Availability to work five days per week, including evenings, weekends, and holidays, with consistent coverage during peak periods.
• Excitement about helping open a new boutique and building a strong team from the start.

Nice To Haves

• Leadership or management experience in a guest-focused service business.

Responsibilities

• Help prepare the new boutique for opening, including hiring, training, and establishing daily routines.
• Help oversee daily operations, including opening, closing, cleanliness, inventory, and brand standards.
• Coach and support the team, address attendance and performance concerns, and assist with ongoing hiring and training.
• Assist with team scheduling and address day-to-day staffing needs.
• Deliver an exceptional guest experience, resolve concerns, and strengthen member relationships.
• Help drive memberships, retention, rebooking, and sales through team coaching and performance tracking.
• Support administrative tasks, local promotions, and community partnerships.

Benefits

• Free monthly massage.
• Cell phone stipend.
• Performance-based bonus or potential performance incentives.
• Paid time off.
• Wellness resources.
• Complimentary massage and team member discounts.
• Career growth as the company expands across Metro Detroit.
• A positive, supportive team culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed