Assistant General Manager - Danforth

Oliver & Bonacini•Toronto, ON

12d•CA$50,000 - CA$55,000•Onsite

About The Position

Pizzeria Libretto is seeking an Assistant General Manager to oversee and inspire the daily Front of House (FOH) service operations. This role is responsible for the development, growth, recruiting, and leadership of all FOH staff to continually exceed guest expectations. The Assistant General Manager will supervise and direct employees in their daily work activities and assist the General Manager in daily operations.

Requirements

Minimum five (5) years managing experience in a restaurant/ hospitality company
Smart Serve certification required
Knowledge and understanding of wines, spirits and all alcoholic beverages
Ability to work efficiently and consistently in a fast paced environment
Proven ability to lead a team, be a motivational team player
Have the ability to carry a weight/ physical workload of up to 40lbs
Be able to work in standing position for long periods of time (up to 8 hours)
Excellent problem solving and customer service skills
Strong interpersonal and verbal communication skills
Strong sense of ethics, values
Self-motivated and organized

Nice To Haves

Preferred Hospitality Diploma
Desirable: Minimum Level 2 (or equivalent) Wine Certificate

Responsibilities

Assist the General Manager in daily operations
Provide all guests with warm, knowledgeable and professional service at all times
Be present and visible on the floor during service, providing assistance to servers and their sections as needed
Strive to reach company goals in sales, service, quality and appearance of restaurant
Maintain cleanliness/ working condition of all equipment through personal inspection, follow the restaurant’s preventative maintenance programs
Address/ handle any escalated customer complaints
Conduct routine follow up with staff to ensure weekly cleaning duties and opening/ closing duties are being performed as expected and lists for each are being updated regularly
Complete scheduling for FOH staff on 7Shifts while working in line with budgets and targets
Address concerns/ issues regarding the wine/beverage list with Senior Management and communicate any changes to team
Place orders as needed via Notch, oversee ordering of extra supplies for events, maintain supply of restaurant T-Shirts, glassware and FOH smallwares
Monitor OpenTable system, ensure updates and guest info are correct
Conduct primary interviews with potential new hires
Other duties as assigned