Assistant General Manager

ABM•Louisville, KY

16h

About The Position

The Assistant General Manager oversees day-to-day operations at assigned facilities, which may include a campus, warehouse, office building, or airport. The role is responsible for service excellence, staff development, operational efficiency, and strong client relationships. Serving as the primary liaison between ABM and client partners, the Assistant General Manager delivers services in alignment with contract requirements while promoting safety, accountability, and continuous improvement. The position oversees facility services such as janitorial, parking, and maintenance as applicable; supports financial and operational planning; develops employees; manages client feedback and service delivery; and identifies cost savings and opportunities to grow billable work. Salary is listed as $80,000. Specific offers may vary based on the applicant’s education, experience, skills, abilities, geographic location, and market data. The employee may be eligible for a company incentive or bonus program.

Requirements

2–3 years of experience in facility, operations, transportation, or project management.
At least 1–2 years of supervisory experience.
Bachelor’s degree or equivalent experience.
Experience working in union environments.
Familiarity with different systems.
Strong customer service, leadership, and interpersonal skills.
Business acumen, including budget oversight and cost control.
Proficiency in Microsoft Office Suite and other job-related technologies.
Strong verbal and written communication skills.
Ability to manage multiple projects and respond to urgent client needs, including occasional evening or weekend hours.

Nice To Haves

CDL knowledge.
Bilingual skills.

Responsibilities

Oversee daily facility-services operations, including janitorial, parking, and maintenance as applicable.
Ensure compliance with ABM processes, safety standards, and quality programs.
Conduct time studies and site inspections, and implement strategies for continuous improvement.
Coordinate special projects and support implementation of new processes and technologies.
Prepare, review, and submit operational and financial reports, budgets, payroll records, and cost analyses.
Identify cost-saving initiatives and support vendor and contractor management.
Coach and mentor staff to promote performance, professional growth, and compliance with ABM and client policies.
Recommend staffing levels, assist with hiring and onboarding, and conduct evaluations in partnership with HR.
Serve as the primary client contact and maintain professional relationships with property management teams and stakeholders.
Ensure services meet or exceed contract terms, address client feedback, and promptly resolve complaints.
Promote additional services and identify opportunities to increase billable work.
Promote a strong safety culture and ensure adherence to OSHA regulations and company policies.
Administer disciplinary actions in accordance with company guidelines.