Assistant General Manager

PLANET FITNESS•Wilsonville, OR

4d•Onsite

About The Position

The Assistant General Manager oversees club operations to deliver an exceptional “Judgement Free” member experience and support the financial success of the club. The role leads employees in a positive, motivating manner and is suited to a results-oriented leader committed to quality service. The position supports front desk operations, including member and guest service, phone assistance, check-ins, facility tours, new memberships, account updates, and responding to member questions and concerns. It also involves keeping the gym and equipment clean and in good working order; hiring, training, and developing staff; maintaining shift coverage and service standards; handling employee issues; managing cash and deposits; overseeing cleaning and maintenance; promoting safety; and communicating equipment repairs. Travel to other clubs may be needed.

Requirements

At least 1 year of supervisor or manager experience in a high-volume restaurant or retail environment, or 2 years of Planet Fitness experience preferred.
Comfortable working a flexible rotating schedule.
Familiarity with Microsoft Word and Microsoft Excel.
High school diploma or equivalent required.
Ability to travel to other clubs as needed.
Current CPR certification or willingness to become certified upon hire.
Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
Occasionally stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.
Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

Two years of Planet Fitness experience is preferred.

Responsibilities

Greet members, prospective members, and guests and provide exceptional customer service.
Handle front desk activities, including answering phones, checking members into the system, giving facility tours, signing up new members, and updating member accounts.
Respond to member questions and concerns in a timely and professional manner.
Keep the gym and equipment clean and in good working order.
Interview, train, and develop Front Desk Associates and Fitness Trainers.
Create and maintain a welcoming atmosphere and ensure staff follow customer-service guidelines.
Ensure all shifts are covered.
Lead by example, train and coach direct reports, and maintain accountability for adherence to Planet Fitness values and goals.
Resolve employee issues or concerns.
Manage the cash drawer and deposit procedure.
Oversee facility cleanliness and maintenance, including responsibility for the largest section of daily cleaning.
Supervise proper cleaning and completion of daily round logs.
Help ensure the safety of employees, members, and club property.
Determine and communicate equipment repairs in a timely manner.
Travel to other clubs as needed.