Assistant General Manager - Amsterdam

Salt & Straw • New York, NY

4d • $26 - $28 • Onsite

About The Position

Lead the Magic Assistant General Manager – Salt & Straw Full-Time | $26.33-$28.10 per hour + Quarterly Bonus Potential From our humble beginnings to becoming a beloved spot in our communities, our story is one of innovation, connection, and the pursuit of the perfect scoop. Each flavor tells a story, and every cone holds more than just ice cream—it holds memories, smiles, and moments of pure joy. Using ice cream as the platform, we pioneer and share experiences that inspire and connect us all.

Requirements

• Have a high school diploma/GED
• Bring 2+ years of food service, fast-casual dining, or hospitality experience
• Have 18+ months of progressive leadership experience
• Have led teams of 10+ Team Members in a high-volume environment
• Know how to coach, develop, and support people with clarity and care
• Are excited to grow into greater leadership responsibility
• Are 18+ and available to work evenings, weekends, and holidays

Responsibilities

• Partner with the GM to achieve operational, cultural, and financial goals
• Lead shifts, ensuring smooth operations and exceptional guest experiences
• Plan and execute daily shift schedules, task assignments, and team safety
• Coach, mentor, and provide feedback to Team Members, Shift Coordinators, and Scoopers
• Support recruiting, hiring, onboarding, training, and retention of a high-performing team
• Manage cash transactions, inventory, and ensure product quality and food safety
• Assist with payroll, supplies, shop communications, and daily documentation
• Monitor labor and sales performance and support monthly P&L insights
• Partner on maintenance needs and vendor communications
• Deliver memorable hospitality, share flavor stories, and resolve guest concerns
• Step into team roles as needed and participate in community events

Benefits

• Competitive pay
• Thoughtful benefits
• People-first culture that invests in your growth
• Performance Bonus Plan tied to your impact and shop success
• Optional earned wages access
• 401(k) match with 50% company match up to 1% of your salary after three months
• Medical, dental & vision insurance options starting your first month
• Paid Time Off: Start with 2 weeks PTO, grows from there
• Paid Holidays: 12 paid holidays/year
• Paid Sick Time
• Two Days Off in a Row
• Mental Health Support: On-demand access 24/7/365 for you and your family
• Educational Support: Up to $1,800/year to support your learning goals
• Team Discount: 30% off all the magic
• First Dibs on Flavors before the public
• Pet Insurance
• Flexible Spending Accounts
• Accident & Critical Illness Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED