Assistant General Manager

HMC • Tamarac, FL

3d

About The Position

Hotel Management & Consulting is seeking an experienced, energetic Assistant General Manager to support hotel operations and team development. The Assistant General Manager leads operations in the General Manager’s absence and helps the General Manager lead the team while ensuring service standards are consistently exceeded. The role works within a small, efficient hospitality team and a performance-based culture that balances hard work with respect for personal life.

Responsibilities span staff leadership and training, hotel financial and payment administration, guest relations, housekeeping coordination, inventory and vendor relationships, sales and marketing, and maintaining property and guest security. The Assistant General Manager also provides hands-on operational support, including housekeeping, laundry, and public-space duties as needed, and may cover employee shifts to maintain continuity. The position requires following emergency procedures and performing other duties as assigned.

Requirements

• At least 1 year of experience in hotel leadership, including front desk and back-of-house operations.
• Proficient computer skills.
• Strong team-building skills.
• Excellent organizational, time-management, and problem-solving abilities.
• Effective oral and written communication skills.
• Proactive approach to solving problems.
• Willingness to work a changing schedule.
• Ability to perform tasks involving kneeling, squatting, standing, sitting, bending, and twisting for long periods.
• Ability to lift and move loads up to 20 pounds regularly and up to 50 pounds occasionally.

Responsibilities

• Train and guide staff, discuss performance discrepancies and training needs with the General Manager, and attend and lead staff huddles.
• Provide hands-on support and guidance to help the team achieve outstanding results.
• Post checks in the property management system (PMS), complete the weekly labor tracker, manage payment due reports, and post paid-outs and receipts.
• Maintain a guest-ready hotel and high cleanliness standards, promptly address guest concerns, monitor and follow up on guest feedback, suggest and sell amenities, and help ensure guest and property security.
• Assign rooms for housekeeping and assist the General Manager with room inspections.
• Manage inventory, check property email, build relationships with vendors and guests, and foster teamwork.
• Network locally to promote the property and build relationships with competitive properties, local organizations, and key clients.
• Lead in-house guest sales and marketing initiatives to increase occupancy.
• Assist with room housekeeping as needed and complete daily laundry and public-space duties.
• Cover employee shifts as needed to maintain operational continuity during unexpected absences.
• Know and follow property emergency procedures and ensure the security needs of the property and guests are met.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits for full-time employees.
• Paid time off benefit for full-time employees.
• Daily Pay access with flexible options to access earnings.
• Employee Assistance Program available to all employees.
• Career advancement opportunities for dedicated employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed