DUAL ASSISTANT GENERAL MANAGER
About The Position
This role is for a hospitality professional who thrives on creating exceptional guest experiences while driving operational excellence. The Dual Assistant General Manager will provide operational leadership and support for both the Homewood Suites by Hilton Carle Place and SpringHill Suites by Marriott Carle Place. Reporting to the General Manager, this individual will help oversee the day-to-day operations of both hotels, ensuring outstanding guest service, team engagement, operational efficiency, and financial performance. The role involves serving as a key leader for hotel departments, supporting property initiatives, and helping both hotels consistently achieve brand standards and business objectives.
Requirements
- Previous hotel management experience required, preferably as an Assistant General Manager, Operations Manager, or Department Leader
- Strong understanding of hotel operations, guest service, and financial management
- Demonstrated leadership skills with the ability to motivate and develop teams
- Experience managing multiple priorities in a fast-paced hospitality environment
- Ability to analyze operational and financial performance and implement effective solutions
- Excellent communication, problem-solving, and organizational skills
- Proficiency with hotel management systems, Microsoft Office, and reporting tools
- Strong commitment to guest satisfaction and service excellence
- Results-oriented with a focus on accountability and continuous improvement
Nice To Haves
- Experience working with Hilton, Marriott, or other major hotel brands strongly preferred
- Bachelor’s degree in hospitality management, Business, or a related field preferred
- Flexible to work any shifts including holidays, weekends, and evenings as business needs require
- Passion for hospitality and creating unforgettable guest moments
Responsibilities
- Assist in leading the daily operations of the Homewood Suites by Hilton Carle Place and SpringHill Suites by Marriott Carle Place
- Support efforts to achieve guest satisfaction, revenue, profitability, and quality goals across both properties
- Foster a positive and service-driven culture that promotes employee engagement and accountability
- Recruit, train, coach, and develop hotel team members and department leaders
- Ensure compliance with Hilton and Marriott brand standards, company policies, and operational procedures
- Monitor guest feedback and implement action plans to enhance the guest experience
- Support departmental operations including Front Office, Housekeeping, Maintenance, Food & Beverage, and other hotel functions as applicable
- Assist in managing labor costs, expenses, and overall financial performance
- Conduct property inspections to maintain cleanliness, safety, and operational excellence
- Help oversee safety, security, and risk management programs
- Partner with Sales, Revenue Management, and Operations teams to achieve business objectives
- Handle guest concerns and service recovery situations with professionalism and urgency
- Prepare reports, participate in management meetings, and support strategic initiatives
- Assume leadership responsibilities in the absence of the General Manager
Benefits
- Opportunity to help lead two well-recognized hotel brands
- Exposure to both Hilton and Marriott operating platforms and best practices
- A highly visible leadership role with opportunity for professional growth
- Collaborative culture focused on service, results, and team development
- The ability to make a meaningful impact on guest satisfaction and hotel performance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
