Assistant General Manager

Team Car Care•Hilton Head, SC

13h

About The Position

The Assistant General Manager (AGM) supports the General Manager in leading a service center, driving sales and revenue growth, and delivering excellent customer experiences. The role includes coaching and developing teammates, maintaining quality and safety standards, supporting financial and operational performance, and helping ensure the service center is staffed and equipped to meet business needs. The AGM may perform opening and closing duties when the General Manager is absent and assist guests in person, electronically, or by telephone.

Requirements

One to three years of retail management experience.
Exceptional oral and written communication skills.
Demonstrated leadership ability, including the ability to inspire and motivate diverse groups of people.
Sound business sense and a comprehensive understanding of the retail industry.
Ability to analyze, comprehend, and recommend financial objectives that help increase sales and service results.
Positive, helpful attitude and professional conduct and appearance.
Enjoyment of and energy for a fast-paced, flexible, high-performance retail environment.
Guest-first mindset.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to stand on hard surfaces such as concrete or metal.
Ability to lift and move work-related items weighing up to 50 pounds.
Must be at least 18 years of age.

Nice To Haves

Professional automotive experience is not required.

Responsibilities

Work with the General Manager to grow revenue, guest count, and performance on sales measures such as core sales mix, MultiCare, and Core Plus.
Coach teammates to deliver excellent customer service and create an exceptional guest experience.
Model positive leadership and build team engagement and efficiency.
Develop teammates through internal training, guidance, coaching, and direction.
Ensure quality-control measures and processes are followed consistently.
Handle duties and projects such as inventory, cash-handling processes, guest issues and concerns, and critical initiatives with the District Manager.
Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
Provide clear and detailed direction to the team.
Keep the service center clean, safe, and presentable according to the Guide to Excellence (GTE).
Guide and mentor automotive technicians and customer service associates (CSAs).
Perform opening and closing duties when the General Manager is off.
Help build and maintain an engaged workforce that reflects customer volume and business needs.
Lead daily team huddles and store meetings, setting direction for achieving business goals.
Manage inventory and product orders to meet business needs.
Follow and enforce rules and regulations that maintain a safe and productive work environment for teammates and guests.
Assist guests with questions and needs in person, electronically, or by telephone.
Perform other duties as assigned or needed.