Assistant General Manager

Team Car Care Dba Jiffy Lube•Hilton Head Island, SC

4d•$17 - $18•Onsite

About The Position

The Assistant General Manager (AGM) supports the General Manager in running a service center, helping drive revenue growth, sales performance, and a positive guest experience. The role leads and develops teammates through coaching, training, guidance, and clear direction, while promoting team engagement and operating efficiency. The AGM helps maintain quality and safety standards, oversees inventory and product orders, supports budgeting and financial performance, and handles guest questions and concerns. The position also includes opening and closing duties when the General Manager is absent, leading daily huddles and meetings, and carrying out other duties and projects needed by the business.

Requirements

One to three years of retail management experience; professional automotive experience is not required.
Exceptional oral and written communication skills.
Proven leadership ability, including the ability to inspire and motivate diverse groups of people.
Sound business sense and a comprehensive understanding of the retail industry.
Ability to analyze, comprehend, and recommend financial objectives that help increase sales and service results.
Positive, helpful attitude and professional conduct and appearance.
Enjoyment of and energy for a fast-paced, flexible, high-performance retail environment.
A guest-first mindset.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to stand on hard surfaces such as concrete or metal.
Ability to work in an environment with frequent hot and cold temperatures, loud noises, and exhaust fumes.
Ability to lift and move work-related items weighing up to 50 pounds.
Must be at least 18 years of age.

Responsibilities

Work with the General Manager to grow revenue through guest counts and performance on sales measures such as core sales mix, MultiCare, and Core Plus.
Coach the team to deliver excellent customer service and an exceptional guest experience.
Set a positive leadership example and build team engagement and efficiency.
Develop teammates through the internal training program, ongoing guidance, coaching, and direction.
Ensure quality-control measures and processes are followed consistently.
Handle inventory, cash-handling processes, guest issues and concerns, and other projects, including critical initiatives in partnership with the District Manager.
Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
Provide clear and detailed direction to the team.
Keep the service center clean, safe, and presentable according to the Guide to Excellence.
Guide and mentor automotive technicians and customer service advisors.
Perform opening and closing duties when the General Manager is absent.
Help the General Manager build and maintain an engaged workforce that reflects customer volume and business needs.
Lead daily team huddles and store meetings, setting direction for business goals.
Manage inventory and product orders to meet business needs.
Follow and enforce rules and regulations that maintain a safe, productive work environment for teammates and guests.
Assist guests with questions and needs in person, electronically, or by telephone.
Perform other duties as assigned or needed.