Assistant General Manager

Buffalo Lodging • Cheektowaga, NY

1d • Onsite

About The Position

Buffalo Lodging Associates is hiring an Assistant General Manager for the Homewood Suites by Hilton/Buffalo-Airport in Cheektowaga, New York. The company owns and manages 50 hotel properties and partners with several major hotel brands. Its stated values are Excellence, Passion, Integrity, and Inclusive.

The Assistant General Manager assists the General Manager with leadership, guidance, and support for the team. The role oversees hotel operations when the General Manager is absent, manages front office operations, supervises front desk and food and beverage staff, and helps maintain guest service standards. The position works alongside hotel staff and is available according to the hotel’s needs, including weekends, holidays, and different shifts when required. Compensation is listed as $62,900–$68,100.

Requirements

• Two years of related management experience and hotel brand knowledge.
• Extensive experience with rooms, housekeeping, and food and beverage.
• Ability to work flexible schedules.
• Working knowledge of hotel operations, including security and safety programs, personnel (HR) relations, quality assurance programs, and long-range planning.
• Bachelor’s degree in hotel management, business, or a related field, or an equivalent combination of education and experience.
• Expertise in standard hotel management systems.
• Hands-on leadership.
• Valid driver’s license.

Responsibilities

• Oversee facility operations in the General Manager’s absence, including guest services, housekeeping, maintenance, sales, food and beverage, and human resources.
• Manage front office operations and directly supervise front desk and food and beverage staff.
• Resolve guest concerns while maintaining high franchise Guest Service scores.
• Foster a positive, cooperative work environment between staff and management.
• Interview, hire, train, appraise, reward, and coach employees; plan, assign, and direct work; address complaints and resolve concerns.
• Work alongside hotel staff and remain available according to the hotel’s needs.
• Perform administrative tasks, including reporting, inventories, and accounting processes.

Benefits

• Weekly pay
• Paid vacation, sick days, and holidays
• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Travel discounts on branded properties
• Career growth opportunities
• Competitive compensation plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level