Assistant General Manager

Team Car Care•Kennewick, WA

2d•Onsite

About The Position

The Assistant General Manager (AGM) is part of the service center’s management team and shares responsibility for consistent sales success and excellent guest experiences. Working directly with the General Manager, the AGM supports revenue growth, team performance, daily operations, and a safe, clean, presentable service center. The role includes coaching and developing teammates, guiding automotive technicians and customer service associates, supporting financial and inventory processes, and assisting with opening and closing duties when the General Manager is away.

Requirements

One to three years of retail management experience.
Professional automotive experience is not required.
Exceptional oral and written communication skills.
Proven leadership ability to inspire and motivate diverse groups of people.
Sound business sense and a comprehensive understanding of the retail industry.
Ability to analyze, comprehend, and recommend financial objectives that help increase sales and service results.
Positive, helpful attitude and professional conduct and appearance.
Enjoyment of and energy for a fast-paced, flexible, high-performance retail environment.
Guest-first mindset.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to stand on hard surfaces such as concrete or metal.
Ability to lift and move work-related items up to 50 pounds.
Must be at least 18 years of age.

Responsibilities

Work with the General Manager to grow revenue, guest count, and lead measures, including core sales mix, MultiCare, and Core Plus.
Coach the team to deliver excellent customer service and create an exceptional guest experience.
Lead by example to build team engagement and efficiency.
Develop teammates through internal training, ongoing guidance, coaching, and direction.
Ensure quality-control measures and processes are followed consistently.
Handle duties and projects such as inventory, cash handling, guest issues and concerns, and critical initiatives with the District Manager.
Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
Provide clear and detailed direction to the team.
Ensure the service center is clean, safe, and presentable according to the Guide to Excellence.
Guide and mentor automotive technicians and customer service associates.
Perform opening and closing duties when the General Manager is away.
Help the General Manager build and maintain an engaged workforce aligned with customer volume and business needs.
Lead daily team huddles and store meetings and set direction for achieving business goals.
Manage inventory and product orders to meet business needs.
Follow and enforce rules and regulations that maintain a safe and productive work environment for teammates and guests.
Assist guests with questions and needs in person, electronically, or by telephone.
Perform other duties as assigned or needed.