Assistant General Manager

Action Property Management•San Francisco, CA

1d•Onsite

About The Position

Action Property Management is seeking an Assistant General Manager (AGM) at Millennium Tower, one of San Francisco's most iconic luxury high-rise residences, who embodies a hospitality mindset and is passionate about delivering an exceptional, refined resident experience. The Assistant General Manager (AGM) supports the General Manager in all aspects of the daily operations of the association. The AGM acts as a liaison related to community information and member services and assists in the training and supervision of the concierge and security staff members.

Requirements

5 years of experience in the luxury hospitality field, including 3+ years in department head roles.
Must be at least 18 years of age and successfully pass a pre-employment background check and drug screening
Minimum of a High School Diploma or equivalent.
Excellent command in verbal and written communication.
Responsive, flexible attitude with an eagerness to take initiative.
Ability to plan, organize, and prioritize responsibilities to meet deadlines.
Ability to work effectively in a team environment and build strong relationships with others.
Must attend board meetings as needed.

Nice To Haves

HOA or property management experience is preferred.
Bachelor's degree in hospitality, business administration or a related field preferred.

Responsibilities

Manage office operations, including correspondence, scheduling, and supply orders.
Assist with association Board of Directors meeting preparations (monthly and quarterly), including agendas, notices, reports, and meeting minutes.
Maintain vendor files, insurance certifications, and compliance records.
Update the associations profiles, calendars, contracts, website, and communication platforms.
Process utility charges and coordinate billing with Accounts Receivable.
Support the GM with Action List updates and other tasks as assigned.
Conduct routine inspections of common areas and create work orders as needed.
Review daily reports and ensure proper filing and distribution.
Liaise with the Architectural Review Committee, schedule meetings, and take minutes.
Communicate with homeowners regarding construction approvals, monitor progress, and handle deposits/refunds.
Coordinate inspections and sound testing as needed.
Address resident concerns and complaints.
Issue access devices and assist new owners with registration.
Supervise, train, and schedule the onsite team members.
Provide backup support for team members when needed.
Process accounts receivable and service charge forms.
Review and approve invoices and follow up on past-due balances.
Prepare the monthly Delinquency Report.
Draft, publish, and distribute resident communications, including: Weekly Newsletter and Elevator Announcements, Maintenance Notices and Community Event Notices, Courtesy Notices, Violations, and Call to Hearings, Unit Inspection notices and follow-ups
Maintain and manage Management, Resident, and Board calendars, including operational and maintenance scheduling.
Review and publish Incident Reports and ensure necessary follow-up actions are documented and addressed.
Serve as Manager on Duty in the GM’s absence.

Benefits

100% fully paid health benefits
401 k match
Free parking
Monthly cell stipend
Free monthly dry cleaning
Comprehensive health benefits and paid time off package for qualifying employees
On-going hospitality and property management training
Opportunities for career growth and advancement
Medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members.
Generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members.