Assistant General Manager
Elev8 Fun•Doral, FL
•$45,000 - $55,000•Onsite
About The Position
We have an immediate need for an Assistant General Manager (AGM). The AGM is responsible for assisting in leading a management team and managing multiple areas of business including food and beverage, attractions, events, and strategic growth in a fast-paced work environment. Other responsibilities include making operational decisions in a timely manner, meeting financial goals, and leading a team to work in a collaborative manner to exceed guest expectations and drive increased revenue.
Requirements
- Associates degree in hospitality management, Business Administration, or a related field (bachelor’s degree is preferred).
- Family Entertainment, Sports and Entertainment, Hotel, and or Specialty Restaurant Management as an Assistant General Manager or General Manager
- Must have large full-service experience.
- Proven supervisory experience, demonstrating the ability to lead a team effectively.
- Strong understanding of hospitality operations, including guest services, accounting, attractions, arcade, redemption, and revenue management.
- Experience in handling guest complaints and resolving conflicts professionally.
- Familiarity with property management systems and proficiency in Microsoft Office Suite (Outlook, Word, Excel).
- Previous experience in budgeting and financial reporting
Nice To Haves
- bachelor’s degree is preferred
Responsibilities
- Leads and develops a strategic team that promotes a safe environment that provides exceptional guest service while directing the management team and ensuring all staff members perform at a consistently high level
- Assures staffing levels and management coverage is appropriate to meet the needs of the business and maximize the customer experience
- Ensures execution of all employee recognition and incentive programs as documented
- Promotes positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operation standards, and execution of the performance management process
- Analyze financial reports and develop action plans to grow revenue and control expenses in order to meet or exceed annual budgets
- Will be held responsible for weekly, monthly P&L forecasting and assist with submitting annual budgets and all venue expenses/purchases
- Maintain systems which insure overall fiscal responsibility for inventory, etc.
- Responsible for all aspects of the operation including attractions, entertainment, food and beverage, equipment, and property to facilitate the fulfillment of financial goals and company initiatives
- Set store goals by period and hold managers accountable for setting and meeting departmental goals
- Capitalizes business opportunities in the market area by executing Company marketing strategies to drive sales
- Deliver an unparalleled guest experience through the best combination of food and beverage and attractions in an environment catered to all ages
- Maintain a safe and secure environment for all guests and staff
- Continuously improves operational execution through attention to detail and adherence operating standards and standards
- Provide training support for New Store Openings, as needed
- Other duties as assigned
Benefits
- Health, Dental and Vision insurance
- Paid time off
- Paid sick leave
- Paid holidays and vacation
- Advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
