Assistant General Manager

Restore Hyper Wellness - RHWM017 • Folsom, CA

12h • $22 - $25

About The Position

The Assistant General Manager supports the General Manager in driving overall studio success. The role takes ownership of training, operations, and client experience while motivating the team to deliver excellent results. It balances leadership, sales support, and hands-on operations to foster a culture of consistent five-star service. The ideal candidate is a polished operations leader who models strong client service, develops team members, creates effective workflows, and builds trusting client relationships.

Requirements

• High school diploma or equivalent.
• At least 1 year of management or supportive leadership experience.
• Proven success in sales and team leadership.
• Strong de-escalation and conflict-resolution skills.
• Exceptional written and verbal communication skills.
• Ability to multitask and manage client and staff needs.
• Intermediate computer proficiency.
• Flexibility to work evenings, weekends, and holidays as needed.

Nice To Haves

• At least 4 years of customer-facing experience.

Responsibilities

• Model Restore’s hospitality standards by delivering consistent, high-quality client service.
• Support membership engagement and retention, and resolve client issues proactively, including de-escalating concerns.
• Maintain in-depth knowledge of therapies, pricing, and compliance, and coach staff on product expertise.
• Guide team members in sales strategies, membership promotion, and hospitality practices.
• Support studio sales, marketing, and operational initiatives to help achieve KPIs.
• Partner with the General Manager to set daily, weekly, and monthly team goals.
• Coach staff through feedback and recognition, supporting accountability and development.
• Ensure the studio is clean, safe, welcoming, and consistently presented according to brand standards.
• Lead by example to foster a professional, client-first culture.

Benefits

• Medical, dental, vision, disability, and life insurance for full-time team members, effective after 60 days.
• Paid time off for full-time team members.
• Complimentary and discounted Restore services.
• 401(k) plan.
• Bonus opportunities.
• Career advancement and leadership development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED