Assistant General Manager

Middletown Hotel Management • Beavercreek, OH

17d • Onsite

About The Position

The Assistant General Manager (AGM) assists the General Manager in the daily operation of the hotel and oversees the property in the GM's absence. The AGM is responsible for managing the day-to-day operations of the Concierge, Bell, Valet, Housekeeping, and Maintenance teams, ensuring all departments run smoothly and efficiently. This role requires acting as an ambassador for the hotel, providing an unparalleled guest experience, and remaining accessible to guests and employees. Responsibilities include managing reservations, check-ins/check-outs, monitoring room availability for revenue maximization, checking meeting room setups, preparing the MOD report, and maintaining inter-departmental communication. The AGM may also perform duties of Concierge, Bellman, Valet, Shuttle driver, Housekeeper, and problem solver. Additional duties involve monitoring no-show charges, researching credit card discrepancies, processing chargebacks, conducting safety and cleanliness inspections, soliciting guest feedback, investigating accidents, assisting in business growth through sales and public relations, monitoring S.O.P.s, and assisting in staff selection and training. The role also includes counting banks, inspecting guestrooms, providing feedback to housekeeping and maintenance, updating the Property Management System, and evaluating employee performance. Day-to-day management includes scheduling, motivating, assigning activities, training, and policy assessment. The position demands clear communication, quick and accurate decision-making under pressure, effective listening, understanding complex information, problem-solving, and working with financial data. The role requires flexibility in working hours, averaging 40+ hours per week, and maintaining regular attendance and professional appearance.

Requirements

• College Education preferred and at least two years progressive experience in a hotel or a related field.
• Must have a valid driver’s license in state of employment.
• General computer knowledge including Word, Excel, Phone systems, Credit Card processing, Property Management Systems, emergency systems, printers, walkie-talkie and other office equipment.
• Long hours sometimes required, including evenings, weekends and holidays.
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
• Must be able to work indoors or outside.
• Must be able to stand on feet throughout the shift.
• Must be able to frequently lift up to 20 lbs and occasionally lift up to 50 lbs with assistance.
• Must be able to exert up to 20 Lbs. of force to push, carry, lift or otherwise move objects.
• Must be able to bend, squat crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis.
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat).
• Must be able to climb stairs occasionally.
• Must be a United States citizen or possess a valid work permit.
• Must be able to read, write and speak English.
• Must have excellent organization and time management skills.
• Must have exceptional detail in follow-up.
• Must be able to work well under pressure.
• Must be able to accurately follow instructions, both verbally and written.
• Must be professional in appearance and demeanor.
• Must always ensure to be a team player.
• Ability to work a flexible schedule that may include weekends and holidays.
• Must have the ability to deal effectively and interact well with the guests and associates.
• Must have a passion for creating an exceptional experience for all guests.
• Must be able to convey information and ideas clearly.
• Must display exemplary example for staff.

Nice To Haves

• College Education preferred

Responsibilities

• Assist the General Manager in the daily operation of the hotel.
• Oversee the property in the absence of the General Manager.
• Manage the day-to-day operation of the Concierge, Bell, Valet, Housekeeping and Maintenance teams.
• Ensure all departments run smoothly and efficiently.
• Act as an ambassador to the hotel and ensure guests receive an unparalleled guest experience.
• Remain readily accessible to guests and employees at all times.
• Make reservations, check-in and check-out guests as needed.
• Check the guest service log upon arrival for the day, noting any guest requests, complaints and significant events.
• Be aware of the status of the availability of rooms at the hotel on any given day to ensure revenue is maximized.
• Check any meeting room needs and set-ups for cleanliness, proper set and availability.
• Prepare MOD report.
• Maintain effective communications between all hotel departments.
• Act as Concierge, Bellman, Valet, Shuttle driver, Housekeeper and problem solver as needed.
• Monitor all no-show charges, research credit card discrepancies and process chargebacks.
• Conduct at least one routine inspection of the public areas of the hotel, recognizing and correcting any potential safety hazards and also addressing cleanliness issues.
• Solicit guest feedback regarding hotel services and facilities and take corrective action to solve any reported deficiencies.
• Investigate, report and coordinate all hotel accidents that are employee and guest related.
• Help to grow the business through inquisitiveness at time of reservation and check in and through sales calls and public relations.
• Monitor existing S.O.P.’s.
• Assist in the selection and continuous training of staff to provide high quality service to guests.
• Count all banks and immediately report discrepancies to the General Manager.
• Inspect guestrooms.
• Provide feedback to housekeeping and maintenance departments.
• Update availability information in the Property Management System as required.
• Assist in evaluating the performance of all employees.
• Day-to-day management responsibilities including scheduling, motivating, assigning activities, training, and policy and procedural assessment.
• Maintain regular attendance in compliance with Atticus Hotel standards, as required by scheduling, which may vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag when working.
• Comply at all times with Atticus Hotel standards and regulations to encourage safe and efficient hotel operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree