AGM

MCNEILL HOTEL COMPANY LLC•Destin, FL

27d•Onsite

About The Position

The Assistant General Manager (AGM) manages all aspects of the department, including guest relations, reservation management, staffing, training, record keeping, and payroll, in accordance with hotel policies and procedures and under the direction of the General Manager. The AGM also acts as the property Manager on Duty when assigned. This role involves cultivating a respectful workplace, overseeing day-to-day operations, designing growth strategies, maintaining budgets, and optimizing expenses. The AGM manages and monitors the activities of employees in Front Office, Housekeeping, Maintenance, and Food & Beverage departments, ensuring adherence to standards and policies, and providing coaching and training. They act as Manager on Duty, resolving guest complaints, disturbances, special requests, and social media reviews. The position requires active participation in hotel operations, including daily check-ins, property walks, monitoring time and attendance, room inspections, financial monitoring, and following proper bank deposit procedures. The AGM is responsible for scheduling within labor guidelines, supervising payroll functions, and ensuring timely and accurate pay processing. They also manage operating expenses, purchasing, and supervise the upsell program at the front office, working with the yield management team to maximize hotel revenue. Collaboration with all departments is key to improving guest services and fostering cross-departmental communication. Performance monitoring through room and public area inspections, monthly departmental meetings, and daily huddles are essential. The role also involves ensuring proper key controls and safety measures, managing bank records, accounts receivables/payables, and maintaining accurate files for billing and collections. Comprehensive training of all operations staff is a core responsibility, along with adherence to company policies and ensuring fair treatment of employees and guests.

Requirements

High School Diploma or GED equivalent.
A minimum of 2 years- experience in team management or supervisory experience.
Customer service skills
Interpersonal skills
Attention to detail
Time management skills
Ability to monitor staff activities and accomplishment of tasks
Adaptability
Proficient communication skills
Technical capacity
Decision making skills
Ability to read, write, and speak the English language

Nice To Haves

Hotel level front office experience is preferred.

Responsibilities

Manages all aspects of the department including guest relations, reservation management, staffing, training, record keeping, and payroll.
Acts as property Manager on Duty when assigned.
Cultivates a respectful workplace maintaining and holding accountable all departments to respect of attendance, performance, behavior, and judgment.
Oversees day-to-day operations.
Designs strategies and sets goals for growth.
Maintains budgets and optimizes expenses.
Manages and monitors activities of all employees in the Front Office, Housekeeping, Maintenance, and Food & Beverage departments, making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
Acts as Manager on Duty for the hotel, using problem solving skills to resolve complaints, disturbances, special requests, social media reviews and any other issues that may arise.
Actively participating in the success of the hotel's operations to include daily check-ins/huddles, property walks, monitor time and attendance, inspection of rooms, monitoring financials, and following proper bank deposit procedures.
Responsible for scheduling within labor standard guidelines using the budget and scheduling platform identified by McNeill Hotel Company.
Oversees and supervises payroll functions, ensuring pay is processed on time, accurately, and in compliance with government regulations.
Assures all social media, 3rd party, and brand-based reviews are responded to promptly.
Maintains a professional and high-quality service-oriented environment.
Responsible for managing operating expenses and purchasing for all operations departments using approved vendors with the brand and McNeill Hotel Company.
Supervise upsell program at the front office and work as part of the yield management team to maximize revenue for the hotel.
Works closely with all departments to improve guest services and foster cross departmental communication.
Monitor performance of departments by consistently completing room and public area inspections.
Holds monthly departmental meetings, and daily huddles to keep staff informed of all activities in the hotel, reinforcing standards of excellence and promoting a formidable team atmosphere and culture.
Works closely with all departments to ensure proper key controls and safety measures are always maintained.
Adheres to bank records, account receivables/payables and other procedures to ensure accurate and timely collections.
Establish and maintain accurate files to include credit applications, written documentation of collection efforts, folios and invoices to ensure accurate weekly billing of all account receivable.
Timely communication with the GM and Sales Manager of any account balance over 30 days.
Responsible for comprehensive training of all operations staff.
Follows company policies and procedures.
Ensures fair treatment and respect of employees and guests.
Other duties as assigned by supervisor or management.