Assistant General Manager #9176
About The Position
Devon Self Storage is hiring a full-time Assistant General Manager for its East Falmouth, Massachusetts store. The role focuses on delivering a high-quality customer experience while supporting sales, store operations, and facility upkeep. The Assistant General Manager helps customers choose storage solutions, completes sales and payment transactions, and supports the General Manager with store and auction processes. Training is provided for the online auction process. The position includes opening, closing, and securing the store; meeting sales goals; handling merchandise; maintaining customer relationships; and keeping the property safe, clean, and in good condition. The role involves regular work both indoors and outdoors, property walkthroughs, light maintenance, and lifting items weighing more than 30 pounds. The company describes the schedule as flexible and available Monday through Saturday, with hours outside traditional retail hours and no late nights or very early mornings. The position offers hourly pay of $17.89–$21.47 and eligibility for a monthly performance-based incentive bonus. It is identified as an internal promotion opportunity.
Requirements
- High school diploma or equivalent.
- Ability to lift more than 30 pounds.
- Strong customer service and communication skills.
- Ability to work independently when needed and follow through on assignments.
- Valid driver's license and insurance, with access to reliable transportation for workday travel to vendors and/or other worksites.
- Ability to manage multiple tasks simultaneously.
- Basic to moderate knowledge of Microsoft Office, including Word, Excel, and Outlook.
- Ability to regularly work indoors and outdoors with exposure to adverse weather and environmental conditions, noise extremes, chemicals, debris, and traffic hazards.
Responsibilities
- Open, close, and secure the store each business day.
- Meet and exceed sales goals through rentals, protection plans, and merchandise.
- Ensure products are ordered, received, stocked, priced, and displayed in a timely and efficient manner.
- Assist the General Manager with the online auction process.
- Build and maintain customer relationships by helping customers find appropriate storage solutions.
- Deliver a personalized, high-touch customer experience.
- Process payments, balance receipts, and complete bank deposit drops.
- Conduct daily property walkthroughs, including safety inspections and lock checks.
- Clean units and open and close storage doors.
- Perform light maintenance, including mopping, sweeping, changing light bulbs, cleaning bathrooms, and landscaping.
Benefits
- Competitive hourly pay and eligibility for a monthly performance-based bonus.
- Medical, dental, and vision insurance (PPO) for eligible full-time employees.
- Company 401(k) plan with company match.
- Vacation time.
- Nine paid holidays and three floating holidays per year.
- Sick time.
- Tuition reimbursement opportunity.
- Company-paid life insurance equal to annual base salary.
- Company-paid short-term and long-term disability.
- Paid parental leave.
- Growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
