Assistant General Manager

Tharaldson Hospitality•Capitol Heights, MD

3h•$60,000 - $70,000

About The Position

The Assistant General Manager supports hotel operations at the Ritchie Station Residence Inn by Marriott. The role assigns and oversees staff duties, trains team members, supports hiring and personnel actions, maintains hotel records, addresses guest and employee concerns, and performs General Manager functions when the General Manager is absent. The position also covers shifts across departments, handles inquiries and special requests, assists with sales and marketing, and helps ensure compliance with company, franchise, and operating procedures.

Requirements

Valid driver’s license.
Open availability.
Knowledge of inventories, scheduling, and ordering.

Nice To Haves

Preferably at least one year of similar experience in select-service or extended-stay properties.
Brand experience preferred.
Preferred education: associate degree or equivalent from a two-year college or technical school; alternatively, six months to one year of related experience and/or training, or an equivalent combination of education and experience.

Responsibilities

Assign duties to staff and observe performance to ensure adherence to hotel policies and operating procedures.
Provide brand-specific and safety training to team members.
Select or assist in selecting hotel staff and complete new-hire paperwork.
Review employee performance and conduct personnel actions, including disciplinary actions and terminations.
Maintain accurate records, including cash flow sheets, direct-bill accounts, credit-card receipts, registration cards, reservation cards, direct bills, and credit cards.
Conduct or assist with staff meetings.
Follow franchise and company procedures and regulations, as well as standard operating procedures.
Receive and resolve, or assist in resolving, guest complaints and employee issues.
Perform the General Manager’s functions in their absence.
Cover shifts in all departments as scheduled by the General Manager.
Correspond with groups and travel agents regarding special room and rate requests.
Assist with sales and marketing efforts as directed.
Answer inquiries about hotel policies and services.
Assist the General Manager with annual wage-scale surveys and ensure employee wages follow wage and salary guidelines.
Perform other duties as assigned.