SP - Assistant General Manager

LMLC OPERATIONS LLC•Big Sky, MT

6h•Onsite

About The Position

The Assistant General Manager (AGM) is a key leadership role responsible for supporting the overall operations of Spanish Peaks Mountain Club. This position partners closely with the General Manager to ensure exceptional member experiences, operational excellence, and strong team engagement across all departments. The AGM serves as a visible, hands-on leader who drives service standards, supports department leaders, and ensures alignment with the Club’s mission of delivering elevated, world-class hospitality.

Requirements

5–8+ years of progressive leadership experience in hospitality, private club, or resort operations
Strong understanding of luxury service standards and member-driven environments
Proven ability to lead, develop, and motivate teams in a fast-paced setting
Financial acumen with experience managing budgets and operational performance
Excellent communication, problem-solving, and interpersonal skills
Ability to work flexible schedules, including weekends and holidays

Nice To Haves

Prior experience in a senior leadership role (Director, AGM, or similar) preferred

Responsibilities

Model and promote SPMC’s values of kindness, humility, and respect in all interactions
Provide daily leadership, coaching, and support to department heads and managers
Foster a positive, high-performing culture focused on accountability and engagement
Partner with the Director of People to support hiring, onboarding, performance management, and associate relations
Support and oversee day-to-day operations across all Club departments (F&B, Golf, Housekeeping, Member Services, etc.)
Ensure consistency in service standards and operational execution across all outlets and amenities
Assist in developing and implementing policies, procedures, and service standards
Monitor operational performance and proactively address challenges
Act as a primary point of contact for member feedback, concerns, and service recovery
Ensure a seamless and elevated member experience across all touchpoints
Maintain a strong presence in Club spaces, engaging regularly with members and associates
Partner with department leaders to continuously enhance the member experience
Support budget development, forecasting, and financial performance across departments
Monitor labor, expenses, and revenue trends to ensure alignment with business goals
Identify opportunities to improve efficiency while maintaining service excellence
Assist in driving revenue through programming, events, and service enhancements
Support key Club initiatives, including new amenity openings (e.g., Aspire)
Lead or assist with cross-functional projects that enhance operations and member satisfaction
Ensure successful execution of seasonal transitions and peak operational periods