SP - Assistant Golf Professional

LMLC OPERATIONS LLC•Big Sky, MT

15d

About The Position

The Assistant Golf Professional assists the Head Golf Professional with all golf shop activities and outside services operations and is responsible for ensuring that members and guests receive outstanding customer service, which meets or exceeds their expectations. The Assistant Golf Professional is instrumental in organizing and implementing golf events, tournaments, teaching clinics and other golf programs designed to improve the Club’s products and services as well as its competitive position in the marketplace.

Requirements

High school diploma or equivalent.
Excellent written, verbal, and interpersonal communication skills.
Must be detail oriented and organized with the ability to multi-task.
Able to work flexible hours including nights, weekends, holidays.
Positive attitude, professional manner and appearance in all situations.
PGA apprentice or higher.
Minimum of one year experience in the golf or hospitality industry.
Demonstrated experience and capability in the areas of retail, marketing, and/or sales, customer service and guest relations.

Nice To Haves

Bachelor’s Degree.
Previous supervisory experience.
Minimum of one year experience in the golf or hospitality industry.
Demonstrated experience and capability in the areas of retail, marketing, and/or sales, customer service and guest relations.

Responsibilities

Ensure point of sale accuracy in the golf shop so that all member and credit card charges balance with sales receipts in accordance with operating procedures.
Monitor the performance of assigned staff including golf shop attendants and outside service staff to ensure customer service standards and productivity goals are achieved.
Ensure that the golf shop, storage areas, cart shed, and grounds are maintained per Company cleanliness and appearance standards. Maintain clean, presentable and fully stocked merchandise displays.
Assist with physical inventory at month end in accordance with inventory procedures.
Ensure accurate tracking of types and quantity of golf rounds played. Monitor customer preferences, usage patterns, and satisfaction with Company products and services. Assess the quality of internal and/or external customer service and speed of play. Recommend plans for continued improvement.
Interact with members and guests in a congenial and professional manner.
Maintain pleasant and professional telephone manner at all times. Schedule tee times and handle customer inquiries and/or complaints in accordance with operating policies and procedures.
Plan and conduct individual and group lesson programs and golf clinics.
Assist with organizing and implementing tournaments and special events. Ensure efficient operation and coordination of golf shop, cart service and other services as applicable.
Be fully knowledgeable of golf shop merchandise. Sell merchandise and/or provide suggestions to patrons as appropriate to meet their needs.
Assist with organizing and maintaining ancillary services such as the handicapping system, membership programs and practice tee facilities.
Assure the efficient and timely submission of all required reports.
Assists in other departments with special events, as needed.
Other duties assigned by the Head Golf Professional or other members of the Senior Management Team.