Assistant General Manager

Advance Auto Parts • Lancaster, PA

2d

About The Position

The Assistant General Manager supports store sales, service, profitability, and daily operations. The role involves reviewing and analyzing profit and loss statements, delivering a GAS3 selling experience to DIY and DIFM customers, and achieving individual and store sales and service objectives. The Assistant General Manager manages DIY services such as battery testing and installation and wiper installation, and ensures high customer-service standards, including prompt handling of complaints.

The position includes manager-on-duty responsibilities such as coaching, managing the sales floor and phone, assigning and completing tasks, supporting safety, and opening or closing the store. The Assistant General Manager also participates in weekly scheduling and executes and trains team members on store processes, systems, equipment, and service procedures. Compensation may include sales commission based on individual or store performance.

Requirements

• 2–3 years of experience managing a team of 10–20 team members in a fast-paced, dynamic retail environment.
• Successful experience managing profitability and demonstrated financial and business acumen.
• Ability to review and analyze business reports, including profit and loss statements.
• Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
• Ability to hold others accountable, inspect work quality, and provide inspiring feedback.
• Effective English speaking and writing skills; communicate effectively and build strong relationships with customers, peers, and upper management.
• Ability to use Microsoft Word and Excel effectively.
• Ability to work a variety of days, evenings, and weekends as needed.
• High school diploma or GED.
• Ability to meet the described physical demands, with or without reasonable accommodation.

Nice To Haves

• Working knowledge of automotive systems.
• Spanish language skills.
• Ability to use Microsoft PowerPoint.
• Bachelor’s degree in business or a related area.
• ASE P2 certification or equivalent readiness.
• ASE certification.

Responsibilities

• Review and analyze profit and loss statements.
• Provide a GAS3 selling experience for DIY and DIFM customers.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services, including battery installation and testing and wiper installation.
• Maintain high standards of customer service and promptly handle product and operational complaints.
• Perform manager-on-duty responsibilities, including coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
• Participate in the weekly scheduling process.
• Execute and train team members on store operational processes and procedures, including DIY testing and diagnostic equipment.
• Execute and train team members on inventory systems, store equipment, POS systems, and parts lookup systems.
• Execute and train advanced solution, project, and product quality recommendations.
• Source parts through multiple channels, including special orders, FDO, and second sources.

Benefits

• Eligible for sales commission based on individual or store performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED