Assistant General Manager

Team Car Care • Golden Valley, MN

1d

About The Position

The Assistant General Manager (AGM) works directly with the General Manager to support the service center’s management team, drive revenue growth, and deliver excellent guest experiences. The role helps lead the team, develop teammates through training and coaching, maintain quality and safety standards, and support the service center’s financial and operational performance. The AGM may perform opening and closing duties when the General Manager is off and handles additional duties or projects as needed.

Requirements

• One to three years of retail management experience.
• Exceptional oral and written communication skills.
• Proven leadership ability, including the ability to inspire and motivate diverse groups of people.
• Sound business sense and a comprehensive understanding of the retail industry.
• Ability to analyze, understand, and recommend financial objectives that help increase sales and service results.
• Positive, helpful attitude and professional conduct and appearance.
• Enjoys and is energized by a fast-paced, flexible, high-performance retail environment.
• Guest-first mindset.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to stand on hard surfaces such as concrete or metal.
• Ability to lift and move work-related items weighing up to 50 pounds.
• Must be at least 18 years of age.

Nice To Haves

• Professional automotive experience is not required.

Responsibilities

• Work with the General Manager to grow revenue through guest count and lead measures, including core sales mix, MultiCare, and Core Plus.
• Coach the team to deliver excellent customer service and an exceptional guest experience.
• Lead by example to build team engagement and efficiency.
• Develop teammates through internal training, ongoing guidance, coaching, and direction.
• Ensure quality-control measures and processes are followed consistently.
• Handle other duties and projects as needed, including inventory, cash handling, guest issues and concerns, and critical initiatives with the District Manager.
• Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
• Provide clear and detailed direction to the team.
• Keep the service center clean, safe, and presentable in accordance with the Guide to Excellence (GTE).
• Guide and mentor automotive technicians and customer service advisors (CSAs).
• Perform opening and closing duties when the General Manager is off.
• Help the General Manager build and maintain an engaged workforce aligned with customer volume and business needs.
• Lead daily team huddles and store meetings, setting direction for achieving business goals.
• Manage inventory and product orders to meet business needs.
• Follow and enforce rules and regulations that maintain a safe and productive work environment for teammates and guests.
• Assist guests with questions and needs in person, electronically, or by telephone.
• Perform other duties as assigned or needed.

Benefits

• 401(k) plan with company match
• Biweekly bonus incentives
• Career advancement opportunities
• DailyPay
• Employee discount
• Employee referral bonuses
• Fleet referral bonuses
• Medical, dental, and vision insurance benefits
• PerkSpot employee discount platform
• Paid time off after 180 days
• Spot bonuses through the internal rewards program
• Paid and laundered uniforms
• Tools provided at no cost

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed