Assistant General Manager

MERS Goodwill • Raytown, MO

12d • Onsite

About The Position

MERS/Missouri Goodwill Industries is hiring an Assistant General Manager for its Kansas City Store - E 63rd team. The role supports the organization’s mission, “Changing Lives Through the Power of Work!” and its values of diversity, integrity, passion, professionalism, respect, and responsibility. The Assistant General Manager helps oversee store operations, resources, budgets, staffing, and employee performance to meet or exceed goals and benchmarks. This is an hourly, full-time position requiring 25% travel, with an hourly rate of $22.50 and potential monthly bonuses of up to $500.

The position supervises and trains staff, supports customer and donor service, helps maintain a safe and ethical store culture, and ensures agency policies and procedures are followed. The role also includes staffing and payroll tasks, employee coaching and discipline, safeguarding company property and information, and improving operational processes.

Requirements

• High school diploma or GED required.
• One year of management experience.
• Valid Missouri or Illinois state driver’s license and insurance.
• Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork.
• Leadership skills, including quality decision-making, goal-setting, problem-solving, motivating and leading employees, and holding employees accountable.
• Comfort with workplace technology such as registers, scheduling software, and inventory management software.

Nice To Haves

• Some college preferred.
• Previous Goodwill retail or warehouse experience preferred.

Responsibilities

• Assist the Store Manager in overseeing store operations, resources, and budgets to meet or exceed goals and benchmarks.
• Model core values and uphold a culture committed to safety, ethics, and quality.
• Supervise, direct, and train assigned staff and ensure they perform their essential functions.
• Provide superior internal and external customer service and quickly and effectively de-escalate customer dissatisfaction.
• Coach and counsel employees on job performance, including discipline up to and including termination.
• Use independent judgment to assign daily duties and accomplish operational tasks.
• Help identify and recommend high-performing employees for advancement.
• Safeguard company property and personal information; report theft, misappropriation, unethical or inappropriate behavior, and unauthorized possession of company property.
• Read, follow, model, and enforce agency policies, procedures, and values.
• Use efficient staffing methods, arrange coverage for absent employees when necessary, and audit, edit, and approve payroll.
• Eliminate wasteful practices through process improvement.
• Maintain a professional appearance and adhere to MERS Goodwill’s dress code.
• Perform other duties as assigned.

Benefits

• Monthly bonus potential up to $500.
• Medical benefits for individuals and families beginning on the hire date for full-time employees working 30 or more hours per week.
• Dental and vision benefits for individuals and families beginning the first of the month following hire for employees working 20 or more hours per week.
• Voluntary life and AD&D insurance beginning the first of the month following hire for employees working 20 or more hours per week.
• 403(b) retirement plan beginning on the hire date for employees working 20 or more hours per week.
• 403(b) employer match after one year of employment for employees working 20 or more hours per week.
• 401(a) retirement plan beginning on the hire date for employees working 20 or more hours per week.
• PTO accrual up to 15 days based on hours worked.
• Employee store discount.
• Paid holidays.
• Flexible schedules.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED