Assistant General Manager

HMC•Petersburg, VA

About The Position

Hotel Management & Consulting is seeking an experienced, dynamic Assistant General Manager to lead hotel operations in the General Manager’s absence and help lead the team while consistently exceeding service standards. The role supports staff development, guest satisfaction, financial and administrative tasks, housekeeping, sales and marketing, property security, and day-to-day operational continuity. The company describes its culture as performance-based, merit-oriented, and supported by a small, efficient hospitality team, with respect for employees’ personal lives. The position may involve covering employee shifts and working a changing schedule.

Requirements

At least 1 year of experience in hotel leadership, including front desk and back-of-house operations.
Proficient computer skills.
Strong team-building skills.
Excellent organizational, time-management, and problem-solving abilities.
Effective oral and written communication skills.
Proactive approach to solving problems.
Willingness to work a changing schedule.
Ability to perform tasks involving kneeling, squatting, standing, sitting, bending, and twisting for long periods.
Ability to lift, push, and pull up to 20 pounds regularly and occasionally up to 50 pounds.

Responsibilities

Lead hotel operations in the absence of the General Manager and assist with leading the team.
Train and guide staff, discuss performance discrepancies and training needs with the General Manager, and attend and lead staff huddles.
Provide hands-on support to help the team achieve results.
Post checks in the property management system (PMS), complete the weekly labor tracker, and manage payment due reports, postpaid outs, and receipts.
Maintain guest-ready standards, including cleanliness; address guest concerns promptly; monitor and follow up on guest feedback; suggest and sell amenities; and help ensure guest and property security.
Assign rooms for housekeeping and assist the General Manager with room inspections.
Manage inventory, check property email, build relationships with vendors and guests, and foster teamwork.
Network in the local community and build relationships with competitive properties, local organizations, and key clients to promote the property.
Lead in-house guest sales and marketing initiatives to increase occupancy.
Assist with room housekeeping as needed and complete daily laundry duties and public-space needs.
Cover employee shifts as needed to maintain operational continuity during unexpected absences.
Know and follow property emergency procedures and ensure property and guest security needs are met.
Perform other duties as assigned.