Assistant General Manager Nutella Cafe

Ferrero•Chicago, IL

8d•$60,000 - $75,000•Onsite

About The Position

The Assistant General Manager works under the supervision of the General Manager; oversees the work of restaurant employees and supports excellent execution in all areas of operations and customer service; partners with the GM to properly staff the cafe; assists the General Manager in handling human resources-related duties such as administering payroll, hiring, performance issues, and issuing employee appraisals; trains newly hired employees and existing employees when new training is required. Participates actively in profit effectiveness during the shift and in assigned areas of responsibility (labor, food cost, other expenses, etc.); supports a food, employee and customer safe environment while at the café; Supports and promotes Nutella’s Vision, Mission, Values and Culture.

Requirements

3-4 years of experience in a fast casual or casual restaurant setting.
An Associate's Degree in hospitality and restaurant management, or related field, or a combination of education and experience that yields the required knowledge/skills.

Responsibilities

Schedules, completes shift line-ups, continually supervises and coordinates activities concerning shift operations. Works with personnel, including food preparation, kitchen and storeroom areas to improve performance and increase customer experience levels.
Maintains a high standard of customer satisfaction during the shift. Works with the GM on action plans to improve customer metrics and increase sales. Reacts immediately to coaching opportunities to improve a negative customer situation.
Maintains a high standard of cleanliness and sanitation of the café environment. Properly executes and enforces all food safety requirements and practices.
Maintains a secure and safe café environment by executing procedures properly, enforcing all applicable laws and policies, ensuring cash controls are being followed (safe contents, skims, deposits, cash +/-) and monitoring all security equipment are properly operating.
Monitors the planned and daily maintenance of the equipment and physical plant. Responds appropriately to failure equipment / unplanned activities.
Develop shift managers to improve their shift management ability; uses shift tools to set-up, monitor and improve performance during the shift as reported by café metrics (people, customers, sales and profitability)
Supports coordination of the café’s inventory; orders inventory and supplies; and audits materials, equipment and supplies. Completes and troubleshoots inventory during mid-and-end-of-month inventory.
Assists in hiring, performance improvement process, training and evaluating staff. Knows, enforces and educates café staff on proper policies, labor laws and security, and safety procedures.
Analyzes and reports on budgets, including profit and loss; takes responsibility for the profit areas assigned to them
Purchases or requisitions food items, supplies or equipment as approved with GM.