Assistant General Manager (Hotel/ Residential)

Sentral•Miami, FL

13d•$80,000 - $90,000•Onsite

About The Position

Sentral is redefining residential living by offering a unique blend of home and hospitality. As a leading residential hospitality operator, Sentral focuses on superior performance, enhanced resident experiences, and connected communities. Their 'Home+' concept provides convenience, connection, and comfort in prime urban locations across the United States. Sentral values its employees, emphasizing a service-first approach, an owner's mindset, and continuous improvement. They foster personal growth through learning and development, leadership coaching, and mentorship, creating an empowered environment rooted in empathy and growth. Team members are encouraged to be curious explorers who are committed to achieving great outcomes.

Requirements

High School Diploma or equivalent required
A minimum of one-year experience in a customer service-related industry and one-year apartment leasing experience or a combination of accounting skills/education with customer service experience is preferred
Must possess strong attention to detail and sales ability
OSHA laws and regulations, willingness to obtain within six months
Demonstrate an ability to support and contribute to community team
Demonstrate strong oral and written communication skills
Great time management skills
Strong decision-making and problem-solving skills
Computer literate with capability in email, MS Office and related communication tools
Must possess a positive attitude and the ability to smile under all circumstances
Participate in training in order to comply with new or existing laws
Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem
Ability to work a flexible schedule, including evenings and weekends

Nice To Haves

some college preferred

Responsibilities

Uphold Sentral’s standards, best practices, policies and procedures, and value of excellence in customer service
Assume General Manager’s duties/authority in absence of immediate supervisor in accordance with company and community guidelines
Establish rapport with residents and guests so they always feel loved
Respond to resident and guest questions and concerns in a timely manner
Be responsible for resident lease renewal process and retention results
Monitor and respond to all online reviews per company procedure and policy
Ensure compliance with all company, local, state and federal regulations and safety rules
Ensure unsafe conditions are corrected in a timely manner
Maintain accurate monthly commission sheets on leases, renewals and delinquencies for bonus purposes
Complete accounting month end process and assist with monthly financial statement reporting
Provide general clerical assistance to community office
Manage the maintenance and custodial teams at the property
Schedule and oversee maintenance calls to apartment units
Continuous understanding of the property’s condition related to capital, repairs, vacant status, etc.
Oversee of planning and execution of resident and guest events
Oversee and provide back up to the leasing floor
Assist in monitoring advertising source effectiveness
Assist in conducting market surveys and shop competitive communities
Perform other related duties and assignments as needed and assigned

Benefits

Multiple medical, dental, and vision health plan options that begin the first month after your start date
One fully company-paid medical plan option
HSA and FSA options to set aside pre-tax dollars
401(k) with a 4% company match, eligible after three months of employment
11 paid holidays
8 different types of paid time off (PTO)
Personal days with no waiting period to use
One floating holiday each year
Enrichment Hours for volunteering or career development
Travel discounts for team members (and their friends and families) when they stay at a Sentral community
Discounted rates on pet insurance, attractions, rental cars, shows, events, and more