Asst General Manager

Concord Hospitality Enterprises•East Rutherford, NJ

2d•$65,625 - $82,031•Onsite

About The Position

We are looking for a leader with a passion for hospitality and customer service, a great coach that can mentor and develop a team to achieve excellent results, and an overall trendsetter that is willing to take our service and associates to the next level. This dynamic Assistant General Manager will be responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations.

Requirements

Passion for hospitality and customer service
Ability to mentor and develop a team
Willingness to take service and associates to the next level
Support all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment
Assist the General Manager in leading the team in the development and implementation of property-wide strategies
Ensure implementation of the brand service strategy and brand initiatives
Maintain brand standards in each area of the property
Oversee the operation of all hotel property departments
Maintain current licenses and permits
Provide a safe working environment in compliance with OSHA/MSDS
Ensure compliance with all corporate accounting procedures
Cover front desk shifts as needed
Ensure each department has accurate and complete inventory and all supplies are maintained
Assist and approve department managers scheduling
Assist team supervisors and managers with constructive coaching and counseling
Motivate and empower staff to solve guest issues
Focus on guest satisfaction scores and strategies for improvement
Provide excellent customer service
Ensure training and onboarding of all new team members are thorough and completed in a timely fashion
Assist managers in proactive hiring and ensuring appropriate staffing levels in all areas

Responsibilities

Ensures that all brand standards are being maintained in each area of the property
Oversees the operation of the all hotel property departments
Maintains current licenses and permits as prescribed by local, state and federal agencies
Provides a safe working environment in compliance with OSHA/MSDS
Ensures compliance with all corporate accounting procedures
Cover front desk shifts as needed
Ensures each department has accurate and complete inventory and all supplies are maintained
Assists and approves department managers scheduling against guest and hours/occupied room goals.
Assist team supervisors and managers with constructive coaching and counseling
Motivates and empowers staff to solve guest issues
Focused on guest satisfaction scores and strategies to improvements
Provides excellent customer service by being readily available/approachable for all guests
Ensures training and onboarding of all new team members are thorough and completed in a timely fashion
Assist managers in proactive hiring and ensuring appropriate staffing levels in all areas