Assistant General Manager- Weslaco

Freddy's Frozen Custard & Steakburgers•Weslaco, TX

About The Position

The Assistant General Manager is responsible for the restaurant’s overall efficiency and technical operations, ensuring Freddy’s standards for quality, timeliness, and service. The role includes training and developing staff, building the team through employee motivation, and maintaining positive, trust-based communication. The Assistant General Manager supports financial performance by analyzing labor, monitoring sales trends, forecasting, controlling labor and sales costs, enforcing quality and portion-control standards, and maximizing productivity without compromising quality. The role also ensures compliance with health department requirements, addresses violations with corrective action, and coordinates inspections. Additional duties include meeting guest needs and resolving concerns, reviewing schedules and forecasts, coordinating safe and timely opening and closing activities, completing checklists and administrative paperwork, following cash-handling procedures, and constructively addressing team conflicts and performance issues. The position requires at least 50 hours of work per week or as management or restaurant needs dictate, and availability for morning, day, and evening shifts, including weekends.

Requirements

One to three years of restaurant management or other related experience generally required.
Excellent written and verbal communication skills, including the ability to clearly communicate detailed information to guests, colleagues, and management.
Excellent guest-service skills and the ability to interact positively and professionally to develop and maintain strong working relationships.
Strong attention to detail and organizational skills.
Must pass a background check.
Must have a non-expired driver’s license and an acceptable driving record as defined by company policy and insurance requirements.
Must hold current foodservice certificates as required by state law.
Must have experience with Microsoft Office, Excel, Word, and the Internet.
Must be available for morning, day, and evening shifts, including weekends.
Must be available to work a minimum of 50 hours per week, or as management demands or restaurant needs dictate.
Ability to talk and hear; frequently stand, bend, kneel, climb stairs, walk, handle or feel objects, and reach with hands and arms.
Ability to occasionally lift and/or move up to 50 pounds.
Ability to stand for long periods of time.
Ability to adapt to changing kitchen temperatures.

Responsibilities

Ensure Company Standard Operating Procedures are followed.
Teach and practice Freddy’s standards for quality, timeliness, and service.
Maintain open communication, positive attitudes, and trust-based relationships with personnel.
Ensure customer satisfaction is the highest priority and consistently demonstrate hospitality.
Lead by example by maintaining a professional image, appearance, and language.
Conduct daily labor analysis to achieve target labor percentages.
Enforce quality-control standards, procedures, and portion-control guidelines.
Monitor sales trends, develop forecasts, and make decisions to control sales and labor costs.
Maximize productivity without compromising quality standards.
Ensure restaurant compliance with health department regulations.
Address critical violations identified through self-inspections or health department reports, provide corrective action, and prevent repeat violations.
Ensure inspections are conducted and ongoing issues are corrected.
Meet guests’ needs and special requests and resolve complaints or concerns with a commitment to satisfying them.
Review and approve schedules and forecasts.
Coordinate opening and closing activities safely and on time.
Complete operational checklists daily.
Ensure cash-handling procedures are followed.
Ensure paperwork and administrative forms are completed correctly and submitted on time.
Resolve conflicts and address team members’ performance issues constructively and according to policies.