Assistant General Manager

Hilton Garden Inn • Montgomery, AL

12d • Onsite

About The Position

RAM Hotels is a dynamic, thriving, and innovative hotel management company headquartered in Columbus, Georgia. We have established ourselves as a leader in the hospitality industry, managing well-known midscale hotel brands in key markets throughout Alabama and Georgia. We are committed to meeting guest demands and continuously changing the perception of the hospitality industry. Joining RAM Hotels means becoming part of the RAM Hotels family.

The Assistant General Manager will coordinate hotel personnel activities as directed and provide support to the General Manager. This role is ideal for individuals passionate about delivering quality and value.

Requirements

• Bachelor’s degree in Hospitality Management or similar degree or an equivalent combination of education and experience
• Hotel operations experience to include knowledge of all applicable laws, ordinances, regulations, and requirements of federal, state, and municipal authority
• Ability to work in a fast-paced environment
• Must be flexible to work varied schedules
• Ability to delegate and direct the activities of the team to ensure efficient operation
• Excellent written and oral communication skills
• Must have the physical ability to walk, bend, and stand for long time periods
• Must be able to lift up to 25 lbs.
• Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure
• Promote the property by demonstrating a “top-notch†attitude toward our guests which includes anticipating the guests needs – be proactive
• Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

Nice To Haves

• Presentation/Facilitation Skills
• Previous experience in the hospitality industry
• Hotel Management Operations experience
• Knowledge of government relations regarding hotel operations

Responsibilities

• Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures
• Provides training, including safety training, to staff
• Selects or assists in the selection of hotel staff and completes all new hire paperwork
• Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations
• Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and tax exempt.
• Conducts or assists in conducting staff meetings
• Adheres to all franchise and company procedures and regulations as well as standard operating procedures
• Receives and resolves or assists in resolving guest complaints and employee issues
• Performs functions of the General Manager in their absence
• Available 24/7 with reliable transportation
• Covers shifts in all departments as scheduled by the General Manager
• Corresponds with group and travel agents to answer special requests for rooms and rates
• Assists with sales and marketing efforts as directed
• Answers inquiries pertaining to hotel policies and services
• Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines
• All other duties as assigned

Benefits

• Comprehensive health benefit packages for you and your family
• Vacation time
• Quarterly bonuses
• Other additional perks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level