Assistant General Manager

MCR Hotels•Harrisburg, PA

1d•Onsite

About The Position

The Assistant General Manager (AGM) is responsible for ensuring the hotel operates smoothly and efficiently, focusing on cleanliness, friendliness, and guest satisfaction. This role involves daily supervision of hotel operations, including guest rooms and public spaces, ensuring all mechanical equipment is in working order and cleanliness standards are met. The AGM also plays a key role in training new team members, managing shifts, overseeing check-in/check-out processes, and fostering a positive culture for both staff and guests. Additionally, the AGM assists with inventory management, onboarding, time clock oversight, auditing, reporting, and managing the purchase order process. They are responsible for upholding brand standards, ensuring safety compliance, escalating issues, overseeing preventative maintenance, and ensuring adherence to work schedules, including covering open positions when necessary.

Requirements

Must have a positive attitude and willingness to learn (Can-Do Attitude).
Must be able to understand and follow established guidelines and procedures.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high-pressure situations and maintain composure and objectivity under pressure.
Must be effective at listening to, understanding, clarifying, and resolving concerns and issues raised by co-workers and guests.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Must be attentive to detail and meet deadlines.
Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.
Must be able to convey information and ideas clearly (Communication Skills).
Leads team members to always provide friendly service with a smile to guests (Hospitality and Guest Service).
Must meet the legal age to serve alcoholic beverages (at select properties).
A valid Driver's License is required.
Basic market knowledge.
Must be 18 years of age or older.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
Ability to read, write, understand and communicate with others effectively using the English language.
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports, correspondence, business letters, summaries, and reports in English.
Ability to speak effectively in English before groups such as customers or employees.
Ability to read and interpret business records and statistical reports in English.

Nice To Haves

Bachelor’s or Associate’s Degree Preferred.
Previous supervisory experience preferred.
Progressive experience in the hospitality, hotel, restaurant, or service industry, including Rooms and Food & Beverage departments preferred.

Responsibilities

Conduct daily walks of guest rooms and public spaces to ensure friendly service, cleanliness, and proper functioning of mechanical equipment.
Verify daily inspection of all rooms and confirm adherence to cleanliness standards.
Provide one-on-one training to new team members on service and checklist expectations.
Supervise Guest Service team members to ensure they are actively providing friendly service and meeting guest needs.
Greet guests during peak check-in/check-out times and meal periods, providing supervision.
Foster an environment of happy team members and happy guests.
Assist in completing required inventory counts.
Aid in the onboarding process for new team members.
Support the General Manager in reviewing team member time clock punches.
Complete Daily Summary and Night Audit processes.
Start and complete shift handover reports on each shift, sign off on and upload required daily reports.
Ensure all purchases go through the correct purchase order process and invoices are submitted through the approved accounts payable system using MCR approved vendors.
Process and/or accrue all invoices to the proper time period.
Oversee adherence to all brand standards approved by MCR, including conducting self-audits and making necessary corrections.
Certify that all fire and life safety inspections are current and deficiencies are corrected.
Review service or delivery failures and ensure they are properly escalated.
Confirm that preventative maintenance tasks have been performed and checked visually for quality and consistency.
Ensure all team members adhere to their established work schedules.
Displace shifts in departments weekly as determined by the hotel schedule and in the event of a line-level shift call-out.
Cover open department head positions when necessary.