Assistant General Manager

Resolute Road Hospitality • Caldwell, ID

11d • Onsite

About The Position

Be part of something exciting – the brand-new TownePlace Suites and Fairfield Inn & Suites by Marriott in Caldwell are looking to add to our hospitality team! This dual-branded Marriott property will bring a modern and welcoming hotel experience to the growing Caldwell community, offering guests exceptional comfort, service, and convenience. We are looking for passionate, service-focused individuals who are excited to help create memorable guest experiences and grow their hospitality careers with one of the industry’s leading hotel brands. If you thrive in a fast-paced, team-oriented environment and are ready to be part of something new, we would love to meet you! At Resolute Road Hospitality, we’re redefining third-party hospitality management through collaboration, innovation, and excellence. With a growing national footprint, we offer dynamic opportunities for professionals ready to grow. Guided by our core values - Stronger Together, Social Intelligence, Grit, Integrity, and Better Every Day - we support your success at every turn. Join us on the road ahead and help us create exceptional experiences.

Requirements

• Associate degree in Hospitality Management, Business Administration, or related field
• Minimum 2 years of leadership experience in hospitality
• Proficiency in labor analysis, financial management, and revenue strategies
• Strong knowledge of sales processes and market dynamics
• Advanced communication, organizational, and decision-making skills
• Proficiency in Microsoft Office and property management systems
• Ability to coach, mentor, and hold teams accountable
• Strong problem-solving mindset and adaptability
• Consistent attendance and adherence to Resolute Road Hospitality’s standards

Nice To Haves

• Previous hotel brand experience is a plus
• Experience with brand systems preferred

Responsibilities

• Oversee daily operations of housekeeping, maintenance, sales, and front desk departments
• Ensure compliance with brand standards while maintaining Resolute Road Hospitality’s unique culture
• Lead with integrity, empathy, and accountability
• Build a culture of service excellence, teamwork, and empowerment
• Partner with the General Manager to set and communicate clear goals and expectations
• Lead by example to create a workplace where team members feel appreciated and inspired
• Monitor and optimize property performance metrics, including labor and expense controls
• Support strategic business plans to drive revenue, profitability, and guest satisfaction
• Engage with clients and community partners to support sales and marketing efforts
• Recruit, hire, and train top talent with a focus on culture fit and growth potential
• Conduct regular department meetings to align teams and celebrate successes
• Motivate and retain team members through recognition and development
• Manage employee relations with fairness and a solution-focused mindset
• Respond to guest and employee feedback with professionalism and care
• Be visible and engaged with guests to build relationships and ensure memorable experiences
• Work unit producing shifts based on business needs
• Perform other duties and projects as needed

Benefits

• Travel Perks
• Optional Daily Pay
• Health/Life Insurance
• 401(k)
• Paid Time Off
• Dental/Vision
• Employee Assistance Program
• Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree