Assistant General Manager at Fresh Kitchen and Juice Bar

Fresh Kitchen + Juice Bar • Toronto, ON

3d • Onsite

About The Position

The Assistant General Manager is responsible for optimizing operations in the FOH by ensuring all food and beverage meets Fresh expectations and creating a best-in-class experience for all Fresh guests and staff. The ideal manager would be a resourceful, process-oriented problem solver, who can communicate clearly while working in a fast-paced environment with great attention to detail and organizational skills. Being a part of the Fresh team means more than just being an employee, it means becoming part of the Fresh community – a place where you can be authentically you and surround yourself with a team that is welcoming, inclusive and fun.

Requirements

• Has flexible availability to work evenings, weekends and holidays according to restaurant needs
• At least 2 years of serving and/or bartending experience in a high volume restaurant environment
• At least 1 year of experience in a leadership or supervisory role
• Motivated learner when it comes to technology, software and restaurant operations
• Excellent communication skills, organizational skills and problem-solving skills
• Has a SmartServe certification (or willingness to certify)

Responsibilities

• Assists the General Manager in maintaining an inspection ready restaurant including retail, eat-in and storage areas at all times
• Manages the FOH team by approving FOH punches, performing onboarding and offboarding tasks, updating the schedule, training on steps of service, product knowledge, etc. and contributing to performance improvement
• Develops a thorough understanding of the happenings within the FOH both financially and physically
• Ensures guest satisfaction by expediting in the kitchen, sharing product knowledge and assisting with inventory and deliveries to avoid shortages
• Completes and applies learning and development initiatives management training such as diversity and inclusion, procedures, skill development, etc.
• Acts as a role model for all of Fresh’s standards and policies including attendance, code of conduct, positive attitude, uniform policy, etc.
• Participates in the resume screening and interview stages of the hiring cycle of all FOH staff
• Improves employee retention by coaching and committing to the growth and development of FOH staff
• Emphasizes safety, sanitation and security awareness for employees’ physical and mental wellbeing
• Heads the pre-shift meetings when GM is not present, ensuring the team is informed and engaged
• Completes tasks assigned by the General Manager while remaining accountable for the overall FOH team
• Attends manager meetings and is prepared to participate by actively listening and encourages and includes the opinions of others
• Represents the Fresh brand positively when communicating with vendors, suppliers, employees and guests
• Works with the Repairs & Maintenance Manager to keep equipment and front area in good standing and following up as needed
• Resolves guest complaints and escalations regarding allergies and food quality, both in person and over the phone
• Checks the logs, systems and procedures such as cleaning log, point of sale, cash reports, delivery applications, to confirm they are completed to specifications
• Keeps accurate and detailed records of the workplace happenings through clear logbook entries
• Contributes to planning for increased morale, engagement and satisfaction among employees
• Brainstorms strategies to improve consistency, eliminate waste
• Achieves operations within budget sets and reviews budgets with Senior Management

Benefits

• Competitive Compensation Package with additional communications allowance and profit sharing
• Bonus - Every 6 months based on restaurant and personal performance as well as your base salary.
• Paid Time Off - Paid vacation days and paid personal days.
• Flexible Hours
• Employee Health Plan - Available your first day with no cost to you for you and your family, includes coverage for vision care, dental care, massage, employee assistance program and more.
• Discounts and Perks - All Fresh team members get discounts at local gyms and retailers, 20% Recipe Discount Card at participating brands and 50% discount at all Fresh locations.
• Growth & Learning Opportunities including consistent leadership training

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed