OAK Long Bar + Kitchen General Manager

AccorHotel • Boston, MA

7h • $100,000 - $104,000 • Onsite

About The Position

As the General Manager of OAK Long Bar + Kitchen at Fairmont Copley Plaza, you will lead the overall vision, strategy, and day-to-day operation of one of Boston's premier restaurant and bar destinations. You will be responsible for delivering exceptional guest experiences, driving financial performance, and fostering a culture of service excellence, innovation, and collaboration. As a key leader within Fairmont Copley Plaza, you will serve as an ambassador of both the OAK Long Bar + Kitchen brand and the Fairmont luxury experience. Through inspirational leadership, operational expertise, and a passion for hospitality, you will develop a high-performing team, cultivate memorable dining experiences, and ensure the restaurant consistently exceeds guest expectations while achieving business objectives and upholding Fairmont and Accor brand standards.

Requirements

• 5 years of progressive Food & Beverage leadership experience, with at least 2 years as a Restaurant General Manager or equivalent leadership role within a luxury hotel, upscale restaurant, or hospitality environment.
• Proven success leading high-volume, premium dining operations while consistently delivering exceptional guest experiences.
• Strong financial acumen with experience managing departmental budgets, forecasting, labor costs, inventory, and revenue performance.
• Experience developing, coaching, and leading high-performing teams.
• Previous experience with Point-of-Sale systems and restaurant management software required.
• Proficiency in Microsoft Office applications required.

Nice To Haves

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• Experience working in a unionized environment and familiarity with collective bargaining agreements is highly preferred.

Responsibilities

• Lead the daily operations of OAK Long Bar + Kitchen, ensuring exceptional service, efficiency, and seamless execution across all meal periods.
• Consistently deliver professional, engaging, and personalized guest experiences that exceed expectations and reflect Fairmont luxury standards.
• Maintain a strong presence on the restaurant floor, building relationships with guests, anticipating needs, and resolving concerns promptly and professionally.
• Ensure the restaurant's ambiance, cleanliness, presentation, and overall guest journey consistently meet Fairmont brand standards.
• Monitor guest satisfaction scores and feedback, implementing continuous improvements to enhance the dining experience.
• Ensure compliance with all outlet policies, procedures, and service standards.
• Lead, inspire, coach, and develop a high-performing management and colleague team while fostering a culture of collaboration, accountability, and continuous improvement.
• Oversee recruitment, onboarding, scheduling, training, performance management, and succession planning for all restaurant colleagues.
• Conduct regular departmental meetings, daily line-ups, coaching sessions, and performance discussions to communicate operational priorities, promotions, and service expectations.
• Balance operational, administrative, and colleague needs while maintaining a positive and engaging work environment.
• Identify development opportunities and support ongoing learning to strengthen individual and team performance.
• Drive revenue growth, profitability, and overall financial performance through effective leadership and sound business practices.
• Manage departmental budgets, forecasting, labor costs, productivity, payroll, inventory controls, and operating expenses.
• Monitor sales performance, guest spending trends, and financial results, implementing strategies to maximize revenue and profitability.
• Partner with the Executive Chef and Food & Beverage leadership team to develop menu strategies, promotions, and revenue-generating initiatives.
• Analyze operational performance and identify opportunities to improve efficiencies while maintaining exceptional service standards.
• Partner closely with the Executive Chef to ensure consistent delivery of exceptional food quality and innovative beverage offerings.
• Maintain comprehensive knowledge of all food and beverage menus, ingredients, allergens, wine, spirits, and cocktail programs.
• Champion upselling and suggestive selling techniques to enhance the guest experience while increasing average check and revenue.
• Ensure compliance with all food safety, sanitation, HACCP, and responsible alcohol service regulations.
• Continuously evaluate restaurant operations and implement best practices to improve service quality and operational efficiency.
• Work collaboratively with multiple departments.
• Communicate regularly with Hotel Leadership regarding operational performance, guest feedback, staffing, financial results, and business opportunities.
• Foster strong relationships with vendors, suppliers, and community partners when appropriate.
• Participate in hotel leadership meetings and contribute to broader Food & Beverage and hotel operational strategies.
• Ensure compliance with Fairmont, Accor, and local health, safety, sanitation, and regulatory requirements.
• Promote a safe and respectful workplace while ensuring all colleagues adhere to company policies and procedures.
• Maintain high standards of cleanliness, food safety, workplace safety, and responsible alcohol service.
• Ensure all operational practices comply with applicable federal, state, and local employment and hospitality regulations.
• Perform other duties and special projects as assigned to support the operational needs of the hotel and Food & Beverage division.

Benefits

• Employee Benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Ability to make a difference through our Corporate Social Responsibility activities like Planet 21.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager