Assistant General Manager

Team Car Care•Lincoln, NE

2d•Onsite

About The Position

The Assistant General Manager (AGM) works directly with the General Manager to support the service center’s management team, grow revenue and guest count, improve sales performance, and deliver excellent guest experiences. The AGM helps lead, engage, train, and develop teammates, including automotive technicians and customer service advisors (CSAs), while ensuring consistent execution of quality-control processes and a clean, safe, presentable service center. The role also supports financial performance, inventory management, guest issue resolution, and daily operations, and performs opening and closing duties when the General Manager is away. The position is full-time and located at 3250 O Street, Lincoln, NE 68510, with compensation of $17.00–$20.00.

Requirements

One to three years of retail management experience.
Exceptional oral and written communication skills.
Demonstrated leadership ability, including the ability to inspire and motivate diverse groups of people.
Sound business sense and a comprehensive understanding of the retail industry.
Ability to analyze, understand, and recommend financial objectives that support sales and service results.
Positive, helpful attitude and professional conduct and appearance.
Enjoyment of and energy for a fast-paced, flexible, high-performance retail environment.
Guest-first mindset.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to stand on hard surfaces such as concrete or metal.
Ability to lift and move work-related items weighing up to 50 pounds.
Must be at least 18 years of age.

Nice To Haves

Professional automotive experience is not required.

Responsibilities

Work with the General Manager to support revenue growth by increasing guest count and improving lead measures, including core sales mix, MultiCare, and Core Plus.
Coach teammates and help deliver excellent customer service and exceptional guest experiences.
Set a positive leadership example and build team engagement and efficiency.
Develop teammates using internal training, ongoing guidance, coaching, and direction.
Ensure quality-control measures and processes are consistently followed.
Handle duties and projects such as inventory, cash-handling processes, guest issues and concerns, and critical initiatives in coordination with the District Manager.
Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
Provide clear and detailed direction to the team.
Keep the service center clean, safe, and presentable according to the Guide to Excellence.
Guide and mentor automotive technicians and customer service advisors.
Perform opening and closing duties when the General Manager is away.
Help build and maintain an engaged workforce that reflects customer volume and business needs.
Lead daily team huddles and store meetings, setting direction for achieving business goals.
Manage inventory and product orders to meet business needs.
Follow and enforce rules and regulations that maintain a safe, productive work environment for teammates and guests.
Assist guests with questions and needs in person, electronically, or by telephone.
Perform other duties as assigned or needed.