Assistant General Manager

VASA FITNESS • Villa Park, IL

4d • $55,000 - $59,700 • Onsite

About The Position

The Assistant General Manager (AGM) supports the General Manager with club operations, financial performance, and team development. The AGM leads by example and coaches Member Experience Specialists to provide an excellent experience for VASA members. As the club’s lead sales trainer, the AGM drives membership sales through personal production and team skill development, while helping oversee departments and maintain operational excellence. The role fosters a positive environment focused on growth, UPLIFT culture, and the development of a high-performing team.

The position is based in a fitness facility and office setting, with possible temperature variations and ambient noise from conversations and gym equipment. Employees must work regularly scheduled shifts during business hours. The AGM works a staggered schedule with the General Manager so that one of them provides club coverage all seven days of the week.

Requirements

• High school diploma or GED required.
• At least 3 years of customer service experience in retail, restaurant, or another in-person service industry.
• At least 3 years of experience leading operational teams.
• Strong verbal and written communication skills.
• Ability to build relationships by establishing trust quickly and positively influencing others.
• Personal interest in health, wellness, fitness, and nutrition.
• Must obtain a current CPR certification.
• Must pass a background check.
• Ability to lift, push, pull, and move a minimum of 30 pounds.
• Ability to work regularly scheduled shifts during business hours.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Support the General Manager in managing the club’s pace, financial performance, and consistency.
• Drive operational goals and priorities for lead roles and help achieve club financial results, including member growth, revenue, operating profit, fitness revenue, labor, turnover, and member retention.
• Serve as the club’s lead membership sales trainer, make personal sales, and coach Member Experience Specialists on sales techniques, conversion strategies, and the guest-to-member journey.
• Work a staggered schedule with the General Manager to ensure club coverage all seven days of the week.
• Manage and support the Member Experience Lead and Member Experience Specialists to deliver a positive guest and member experience.
• Assist with hiring and developing the club team, with emphasis on lead positions including Member Experience Lead, Personal Training Lead, Group Fitness and Studio Team Lead, and Child Care Team Lead.
• Ensure team members create and maintain the club’s UPLIFT culture and deliver a welcoming, non-intimidating brand experience.
• Recruit, hire, and train frontline team members.
• Promote REVIVE, the in-club snack, drink, gear, and apparel shop.
• Maintain the club, including functioning equipment, clean facilities, and friendly, helpful staff.
• Support the General Manager by forecasting staffing needs and managing and supporting team leads toward club goals.
• Delegate tasks, balance workloads, and verify completion.
• Set personal sales production standards, conduct regular sales training, and partner with the General Manager on plans to drive member growth.
• Communicate frequently with team members to understand changing work needs.
• Work with the General Manager to schedule and conduct interviews, select candidates, and facilitate training for new team members.
• Collaborate with the General Manager to create a welcoming interview and onboarding environment.
• Evaluate team-member interactions and provide timely coaching and feedback to recognize success and address improvement opportunities.
• Communicate, lead by example, and motivate teams to understand the brand, values, and approach.
• Proactively suggest ideas and solutions to advance the business.
• Prioritize and adjust tasks according to club goals and business needs.
• Build trust and strong relationships with team members, and provide coaching that inspires commitment and positive change.
• Provide input and feedback to the General Manager during succession-planning conversations.

Benefits

• Two complimentary gym memberships for all employees, one for the employee and one to give away.
• 401k options.
• Additional benefit packages available to employees working 30 or more hours per week.
• Flexible Vacation Plan for salaried employees.
• Paid holidays for salaried employees.
• Paid parental leave for salaried employees.
• Health benefits for salaried employees.
• Dental benefits for salaried employees.
• Vision benefits for salaried employees.
• $750 monthly bonus eligibility and eligibility for a $200 monthly kicker.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED