Escape Lounge Assistant General Manager

CAVU • Reno, NV

1d • Onsite

About The Position

As Assistant General Manager at the airport Escape Lounge, you will lead front-of-house and kitchen teams to deliver exceptional guest experiences and operational excellence. In this fast-paced, high-volume environment, you will develop high-performing teams, drive business results, and ensure every guest receives outstanding service. CAVU's purpose is to find new and better ways to make airport travel seamless and enjoyable for everybody. From our revenue accelerating single platform technology, Propel, through to our world-class hospitality venues including Escape Lounges – our solutions make travel more seamless and enjoyable for passengers, and more profitable for our clients and partners. We know that to bring your best ideas, you need the space to think, the right support, and the freedom to be your true, authentic self. Whether you’re working from our offices, from home, in a lounge, or out on the road, we provide the environment to create, innovate, and transform airport travel. If you’re looking for a career where you can make a real impact, bring new ideas to life, and push boundaries, then CAVU is the place for you. Together, we can reach new heights. Together, we are CAVU.

Requirements

• 3+ years of experience in a hospitality, restaurant, retail, or catering leadership role (Assistant Manager, Shift Manager, or similar)
• Proven ability to lead, coach, and motivate teams to deliver exceptional guest experiences
• Strong business acumen, including inventory management, cost control, and financial performance
• Knowledge of food safety, allergen management, responsible alcohol service, and operational compliance
• Experience managing high-volume food and beverage operations
• Skilled in recruiting, performance management, employee relations, and talent development
• Excellent communication, problem-solving, and conflict-resolution skills
• Ability to prioritize, delegate, and adapt in a fast-paced environment
• Comfortable standing and moving throughout the operation for extended periods
• Proficient in Microsoft Office and other business systems
• Ability to obtain and maintain any required airport security clearances

Responsibilities

• Lead a service-focused culture that delivers exceptional guest experiences, drives revenue and loyalty, maintains food and beverage standards, manages guest feedback, and ensures efficient daily operations.
• Support financial performance through effective P&L management, inventory control, waste reduction, cost management, vendor coordination, and clear communication of business results.
• Recruit, develop, coach, and engage high-performing team members while fostering a positive, inclusive workplace culture.
• Ensure compliance with all company, health, safety, licensing, regulatory, and airport operational requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed