Assistant General Manager | AVA Coconut Grove

Riviera Dining Group•Miami, FL

About The Position

The Assistant General Manager at AVA Coconut Grove supports and manages daily restaurant operations, with priorities that include overseeing management, developing employees, and ensuring guest satisfaction. Performance is measured by consistent results, adherence to company standards and expectations, and following established systems. The role reports to the General Manager and requires work on holidays, late nights, and weekends. The AGM helps maintain high standards for food, beverage, service, safety, sanitation, cleanliness, and guest experience. The position also supports staffing and employee development, team accountability, vendor relationships, labor management, cash controls, and achievement of restaurant financial goals. The AGM assists the General Manager with plans to meet or exceed P&L projections while improving efficiency and productivity. The role requires at least five years of fine-dining or upscale-luxury experience as a General Manager or Assistant General Manager in a high-volume restaurant, as well as experience with new openings and luxury dining service standards. A bachelor's degree in business administration, hotel administration, or a related field—or an equivalent combination of education and experience—is desirable.

Requirements

At least 5 years of fine-dining or upscale-luxury experience as a General Manager or Assistant General Manager in a high-volume restaurant.
Experience with new restaurant openings.
Experience with luxury dining service standards.
Effective written, verbal, and interpersonal communication skills.
Time-management skills.
Ability to use basic computer applications and point-of-sale systems.
Ability to work days, nights, weekends, and holidays.
Reliable attendance and punctuality.
Ability to maintain confidentiality of company information and recipe data.
Ability to perform general office assignments such as typing, involving repetitive motion.
Ability to reach, bend, and stoop, and frequently lift up to 50 pounds.
Ability to work in warm or hot weather conditions throughout a shift.
Ability to work with high-volume music played throughout a shift.

Nice To Haves

Bachelor's degree in business administration, hotel administration, or a related field, or an equivalent combination of education and experience.

Responsibilities

Execute and maintain the quality and consistency of food, beverage, and service in accordance with standards.
Provide welcoming, attentive, detailed, friendly, and courteous service.
Interact proactively with guests and members to build loyalty and recognition.
Handle guest requests positively, accept feedback gracefully, and resolve complaints professionally.
Understand the Coconut Grove market and surrounding restaurants, businesses, and hotels.
Evaluate service through restaurant audits and guest and employee feedback.
Maintain safety, security, sanitation, and cleanliness of the facility.
Use basic computer applications and point-of-sale systems.
Staff, train, and develop guest-focused employees and manage team accountability.
Maintain productive relationships with vendors to ensure quality and consistency.
Promote a culture of excellence and inspire confidence through strong leadership.
Make sound decisions in urgent situations while protecting the restaurant and company.
Assist with quarterly restaurant staff evaluations.
Follow company guidelines to manage labor effectively.
Achieve restaurant financial goals within the applicable area of responsibility.
Control cash, credit, and other receipts in accordance with company cash-handling and reconciliation procedures.
Assist the General Manager in developing plans to meet or exceed P&L projections and maximize efficiency and productivity.
Maintain punctuality and reliable attendance, and work days, nights, weekends, and holidays.
Maintain confidentiality of company information and recipe data.