Assistant General Manager

Hersha Hospitality Management LP•Hummelstown, PA

About The Position

The Assistant General Manager supervises and manages hotel departments and oversees hotel operations as directed. The role supports the General Manager in delivering guest service and hospitality, maintaining brand and hotel standards, and achieving revenue and expense goals. The position may lead to General Manager, Area General Manager, and Regional Director of Operations roles.

Requirements

Intermediate knowledge of overall hotel operations.
Ability to work a schedule that varies and may include holidays, weekends, and alternate shifts.
Ability to stand for extended periods; walk, push, bend, reach, stoop, kneel, or crouch; and lift up to 25 pounds.

Nice To Haves

Associate or bachelor's degree preferred.

Responsibilities

Interview, select, train, schedule, coach, and support associates to ensure they meet brand or hotel standards and HHM core values.
Oversee hotel departments to ensure guests receive an optimal level of service and hospitality.
Assist the General Manager with forecasts and reports, and with developing, implementing, and monitoring the budget to maximize revenue and minimize expenses while maintaining adequate supplies and staffing.
Monitor guest satisfaction scores and brand standards, and work to improve departmental and overall guest satisfaction.
Resolve customer complaints and anticipate potential problems by reviewing operational issues, business flow, and associate performance.
Oversee property accounting functions, including accounts payable and receivable, house bank audits, petty cash, and tax.
Coordinate with corporate accounting to oversee payroll functions.
Ensure internal audit standards are met.
Work with sales staff to discuss and implement strategies to improve occupancy and revenue.
Monitor and maintain front office systems and equipment for optimum performance.
Serve on the hotel's safety committee.
Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
Perform other duties as requested by management.