Assistant General Manager

Hulsing Enterprises•Kansas City, MO

4d•Onsite

About The Position

Under the general direction of the General Manager, the Assistant General Manager helps manage all hotel operations and supports optimum performance and ongoing improvement in guest service, staffing, sales and marketing, property appearance, and financial control. The role coordinates and directs staff and day-to-day operations to support profitability, guest satisfaction, efficiency, and corporate and brand standards. The Assistant General Manager manages the hotel when the General Manager is absent. The position requires working at the property for at least 40–55 hours per week. Depending on business demands, weekend or evening work and additional responsibilities may be required. A professional appearance is required.

Requirements

At least three years of related hospitality management experience.
Ability to communicate effectively, orally and in writing.
Ability to supervise and train staff, including organizing, prioritizing, and scheduling work assignments.
Ability to work at the property for a minimum of 40–55 hours per week.
Ability to work weekend or evening hours and perform additional responsibilities when business demands require.
Professional appearance.
Strong PC skills, including proficiency with Microsoft Office products such as Excel, Word, and Outlook.
Ability to organize multiple projects, manage and prioritize multiple tasks, and meet deadlines.
Ability to communicate professionally and effectively with guests, associates, and others to support optimum property operations.
Respect for diversity and individual differences, and motivation to improve individual and team contributions to achieve business results.

Nice To Haves

Bachelor's degree in Hotel/Restaurant Management or Business; equivalent experience is acceptable.

Responsibilities

Supervise staff and supervisors during the Assistant General Manager's shift.
Help manage each department and review house counts and business levels to support appropriate scheduling.
Assist the Front Office Supervisor with training, service issues, and staffing.
Train staff on Hulsing Hotels and brand standards and communicate new standards or policies.
Maintain a high level of guest service and help achieve guest satisfaction scores above the brand average.
Address guest complaints and help ensure guest satisfaction across departments.
Approve purchase orders when the General Manager is absent.
Assist with profit-and-loss reports and credit card reconciliation.
Regularly inspect the lobby, hallways, meeting rooms, bathrooms, and other public areas for cleanliness.
Submit manager-on-duty reports to the General Manager.
Return guest phone calls and emails promptly and respond to guest reviews on third-party websites.
Address property complaints and employee or guest inquiries, working with the General Manager to resolve them promptly.
Attend required Marriott classes, share relevant information with on-site staff, and ensure employees attend required classes and comply with brand and Hulsing Hotels requirements.
Monitor labor costs, limit unnecessary staffing, and ensure compliance with hourly recordkeeping, overtime, and other requirements.
Ensure departments operate smoothly and report issues to the appropriate department head, supervisor, and General Manager.
Complete the shift report or daily notes log and send it to the General Manager at the end of each shift.
Assist the General Manager with administrative tasks, reports, budgets, and other responsibilities.
Perform other job-related duties and reasonable requests assigned by the General Manager.