Assistant General Manager

Courtyard by Marriott (Crestline Hotels and Resorts) • Allentown, PA

4d • $70,000 - $75,000

About The Position

Crestline Hotels & Resorts is hiring an Assistant General Manager to provide on-the-ground leadership for a multi-million-dollar business unit. The role combines hands-on hotel operations and strategic planning, with a focus on operational leadership and delivering outstanding customer service. The Assistant General Manager supports the Hotel General Manager in maintaining brand standards, improving guest satisfaction, developing staff, and strengthening the hotel’s market position. The position also provides opportunities to grow skills in financial forecasting, human resources, and accounting, with corporate support from Operations, Sales & Marketing, Accounting, IT, and Human Resources.

Requirements

• Bachelor’s degree and at least one year of related Assistant General Manager experience; or a high school diploma or equivalent and at least three years of related experience; or an equivalent combination of education and experience providing the required skills, knowledge, and abilities.
• Computer skills, including the ability to communicate effectively by email and quickly manipulate and interpret information from spreadsheets and databases.
• Experience with hotel information systems.

Nice To Haves

• Hotel experience.
• Experience with Opera and M3 systems.
• Solid Operations Manager experience within a Select Service and/or Extended Stay property.

Responsibilities

• Support the General Manager in maintaining and advancing Hotel Brand Standards to improve Guest Satisfaction (GSS).
• Understand and execute Accounts Receivable and Accounts Payable duties within the first 30 days.
• Become familiar with and carry out Human Resources processes within the first 30 days, including supporting new-hire onboarding and success.
• Develop a staff-optimization plan for newly hired and current leaders and staff so they understand their mission and have the tools to deliver service, satisfaction, and success.
• Balance strategic planning with hands-on execution in a fast-paced environment.
• Develop cohesion with direct reports and help maximize their potential.
• Maintain current market share and pursue new prospects in the market, especially from nearby competition.
• Interact effectively with the Hotel General Manager, hotel leaders and staff, corporate staff, and ownership groups as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager