Assistant General Manager

Team Car Care • Omaha, NE

3d • Onsite

About The Position

The Assistant General Manager (AGM) works directly with the General Manager to support revenue growth, sales performance, and excellent customer service at a service center. The AGM helps lead and develop the team, maintain quality and safety standards, and ensure the service center is clean and presentable. The role also supports financial and operational management, including budgeting, inventory, cash handling, sales forecasts, expense controls, and guest concerns. When the General Manager is away, the AGM performs opening and closing duties.

Requirements

• One to three years of retail management experience.
• Exceptional oral and written communication skills.
• Demonstrated leadership ability, including the ability to inspire and motivate diverse groups of people.
• Sound business sense and a comprehensive understanding of the retail industry.
• Ability to analyze, understand, and recommend financial objectives that help increase sales and service results.
• Positive, helpful attitude and professional conduct and appearance.
• Enjoyment of and energy for a fast-paced, flexible, high-performance retail environment.
• Guest-first mindset.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to stand on hard surfaces such as concrete or metal.
• Ability to lift and move work-related items weighing up to 50 pounds.
• Must be at least 18 years of age.

Nice To Haves

• Professional automotive experience is not required.

Responsibilities

• Support consistent revenue growth by increasing guest count and improving lead measures, including core sales mix, MultiCare, and Core Plus.
• Coach the team to deliver excellent customer service and an exceptional guest experience.
• Set a positive leadership example and build team engagement and efficiency.
• Develop teammates through the internal training program, ongoing guidance, coaching, and direction.
• Ensure quality-control measures and processes are followed consistently.
• Carry out other duties and projects as needed, including inventory, cash-handling processes, guest issues and concerns, and critical initiatives with the District Manager.
• Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
• Provide clear and detailed direction to the team.
• Ensure the service center is clean, safe, and presentable according to the Guide to Excellence.
• Guide and mentor automotive technicians and customer service advisors (CSAs).
• Perform opening and closing duties when the General Manager is away.
• Assist the General Manager in building and maintaining an engaged workforce aligned with customer volume and business needs.
• Lead daily team huddles and store meetings and set direction for achieving business goals.
• Manage inventory and product orders to meet business needs.
• Follow and enforce rules and regulations that maintain a safe and productive work environment for teammates and guests.
• Assist guests with questions and needs in person, electronically, or by telephone.
• Perform other duties as assigned or needed.

Benefits

• 401(k) plan with company match
• Biweekly bonus incentives
• Career advancement opportunities
• DailyPay
• Employee discount
• Employee referral bonuses
• Fleet referral bonuses
• Medical, dental, and vision insurance benefits
• Access to employee discounts on products and services through the PerkSpot platform
• Paid time off after 180 days
• Spot bonuses through the internal rewards program
• Uniforms provided and laundered

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed