Assistant General Manager
About The Position
The Assistant General Manager (AGM) is a hands-on leader who supports daily store operations, team development, and business results. The role oversees store performance and profitability and helps lead the hiring, training, and growth of Customer Service Associates. The AGM works to provide a smooth, friendly customer experience and uphold Wawa’s safety, quality, and operational standards. The hourly pay range is $24.50–$33.00, commensurate with position, experience, and location. Associates in this position are eligible for monthly bonus incentives. Wawa states that benefits eligibility is governed by the terms of the applicable plans. Wawa is an equal opportunity employer and provides reasonable accommodation for completing an application upon request.
Requirements
- High school diploma or GED equivalent.
- Flexible availability to work various shifts, including weekends and holidays, to meet business needs.
- Strong background in store operations, including staffing, training, performance management, sales building, scheduling, and expense control.
- Ability to implement change and drive results through effective execution.
- Excellent communication, relationship-building, and interpersonal skills.
Nice To Haves
- Proven leadership experience, ideally in food service or retail environments.
Responsibilities
- Ensure customers leave satisfied by gathering feedback, solving problems, and maintaining a smooth, friendly Wawa experience.
- Deliver quality, engaging training so Customer Service Associates can meet Wawa’s safety, quality, and operational standards.
- Support hiring, onboarding, coaching, recognition, and motivation of the team.
- Coordinate schedules and daily tasks to keep operations running efficiently.
- Monitor store performance by reviewing reports, managing shrink, and identifying opportunities for improvement.
- Monitor trends and collaborate with peers to develop action plans that drive optimal results.
- Oversee business performance and profitability.
Benefits
- Medical, dental, vision, and mental health benefits.
- Employee Stock Ownership Plan (ESOP).
- 401(k) with matching.
- Education Assistance Program.
- Store discounts.
- Paid time off.
- Paid parental leave.
- Additional benefit and wellness programs.
- Monthly bonus incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
