Assistant General Manager
About The Position
JustFoodForDogs, the #1 vet recommended fresh food for dogs, is dedicated to helping pets live longer, healthier lives through real, whole-food nutrition. Founded in 2010, JustFoodForDogs revolutionized the fresh whole food movement for dogs when it opened the first open-to-the-public kitchen cooking food for dogs. All of our recipes are formulated by veterinarians and made with 100% human-grade ingredients. Today, consumers can find JustFoodForDogs at JustFoodForDogs retail locations, their favorite retailers and on-line at JustFoodForDogs.com. The company’s offerings include daily meals, shelf-stable products, supplements, and treats. To learn more about JustFoodForDogs, visit JustFoodForDogs.com
Requirements
- At least one year of experience as a General Manager or Assistant General Manager within the retail industry
- High School Diploma or equivalent
- Ability to build, lead and motivate effective teams
- Ability to handle the pressures of simultaneously coordinating a wide range of activities
- A love for retail, nutrition and dogs and a desire to create the ultimate customer experience
- Clear, concise written and verbal communications
- Analytical and problem-solving skills
- Attention to detail
- Comfort with change (as we are a rapidly growing business)
Nice To Haves
- College degree preferred
Responsibilities
- Ensuring consistently high customer service standards
- Developing and managing team members
- Driving store-level financial results
- Overseeing both sales and kitchen operations
- Independently making key decisions
- Directly supervising the Nutrition Consultant and Kitchen leaders, including coaching and training to help achieve their performance goals
- Working with team leaders to recruit, on-board and train new team members
- Working with team leaders to approve staff schedules
- Serving as a role model for company values and protocols, setting the tone for culture within the store
- Working with team leaders to ensure nutrition consultants are engaging with customers, understanding their dietary needs, and providing solutions
- Maintaining effective merchandising and product display
- Responding to complaints, taking any and all appropriate actions to turn dissatisfied customers into return customers
- Developing and executing local B2C and B2B marketing strategies (in coordination with HQ efforts) to drive store traffic and sales in all locations
- Working with team leaders to ensure the kitchen adheres to safety, cleanliness, and product quality standards
- Working with team leaders to approve supply replenishment orders (e.g., marketing materials, ingredients)
- Working with team leaders to receive deliveries and accurately organize/manage back-room inventory
- Triaging operational issues (e.g., equipment failure, ingredient shortage, quality questions) and coordinating with the COO and/or Facilities Coordinator to drive resolution
- Meeting or exceeding monthly budget for store-level profitability; identify root cause and corrective actions for missed targets
- Monitoring and ensuring the secure handling of cash
- Effectively implementing strategic change initiatives
- Providing weekly and monthly performance reporting packages
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
