Assistant General Manager, Top of the Village

Top of the Village • Snowmass Village, CO

2d • Onsite

About The Position

The Assistant General Manager is responsible for assisting in the entire operation of the property, with support from accounting, sales and marketing, and people services. This role involves orchestrating and maintaining distinctive and memorable service and operational standards, and realizing the objectives of the ownership group. The Assistant General Manager will embrace CoralTree Hospitality’s vision and commitment to service excellence. This position requires exceptional leadership skills in general resort operations, guest service, and associate relations. The ideal candidate must be resourceful, highly self-motivated, possess a strong work ethic and sense of urgency, exceptional written/verbal communication skills, and be able to guide and direct work teams, individuals, and global property operating departments to achieve financial objectives. A track record of providing exceptional service experiences balanced with operational efficiency is essential.

Requirements

• Exceptional leadership skills in general resort operations, guest service and associate relations.
• Resourceful, highly self-motivated, possess a strong work ethic and sense of urgency.
• Exceptional written/verbal communication skills.
• Ability to guide and direct work teams, individuals and global property operating departments to achieve financial objectives.
• Track record of providing exceptional service experiences balanced with operational efficiency.
• Demonstrated skill to build personal credibility by behaving with the highest ethical standards, respecting and treating others fairly, and inspiring trust with all constituencies including the ownership group, community, asset management, customers and associates.
• Demonstrated skill to lead the career development of self and others by attracting and retaining a superior and talented management and property team, encouraging and supporting career development, and driving continuous learning.
• Demonstrated skill to manage organizational change productively by driving continuous improvement, building support for change, and adapting to change.
• Ability to demonstrate and live the company’s core values by empowering talented and prepared people, balancing the needs of the ownership group, guests and associates, and demonstrating entrepreneurial spirit.
• Demonstrated skill to embrace and contribute to the vision of the property and communicate/align the team to execute that vision.
• Demonstrated skill to implement and maintain a guest service culture in a long-term, consistent manner in a seasonal environment.
• Demonstrated skill to create strategic alignment between owner/company goals, property goals and individual goals to equate to mutually defined success.

Responsibilities

• Assist in achieving property financial/business plan goals and expectations as established in the annual business plan for all areas of responsibility and organize/implement strategic and tactical plans to facilitate this aim.
• Work with the Area General Manager on the operating success of the property.
• Provide innovative/creative thinking and strategies to effectively differentiate the property from its competitive set.
• Effectively represent the property in the local community, regionally and nationally.
• Ensure the property is operated safely and securely according to property and company safety standards.
• Oversee the owner statements provided monthly to owners in the rental program.
• Review work orders from housekeeping and maintenance to ensure accuracy.
• Assisting in conducting Board meetings and taking meeting minutes.
• Build a strong relationship with the ownership group and the Board of Directors. Work with them to better understand any concerns and how we can improve those relationships.

Benefits

• Health insurance – four plans available including two Health Savings Account eligible plans.
• Dental, vision, life and disability insurance.
• Employee Assistance Program.
• Room discounts for all team members, as well as for their friends and family immediately upon hire.
• Full-time employees are entitled to 5 complimentary nights per year after 6 months of employment.
• Paid time off and paid sick leave.
• Eligible employees, 18 and older can register for a 401(k) with Fidelity after just 3 months of employment, helping you invest in your future; our plan has a company match and no vesting schedule.
• Colorado Family and Medical Leave Insurance Program (FAMLI).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees