Assistant General Manager

Hyatt House Portland Downtown • Portland, OR

2d • Onsite

About The Position

InnVentures is seeking an Assistant General Manager for the Hyatt House Portland Downtown, OR. This role involves applying leadership skills to inspire others and create memorable experiences. The Assistant General Manager plays a vital role in sustaining the hotel's shared values and culture by supporting, guiding, and mentoring the hotel team. Leading by example, this role champions the team to provide great service for guests, resulting in strong financial performance for owners.

Requirements

• At least 2-3 years progressive experience in a hotel.
• Long hours sometimes required.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with InnVentures Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.

Nice To Haves

• Bachelor's Degree preferred.

Responsibilities

• Interview, hire, train, support, coach and mentor various departments and teams.
• Champion great service and empower employees to take care of our guests.
• Cultivate relationships with guests to develop loyalty and maintain a high level of satisfaction.
• Apply problem solving skills to resolve guest and/or employee issues to their satisfaction.
• Monitor daily tasks to ensure that all standard operating procedures are followed.
• Assist with benefits administration, payroll and other human resources tasks including employee recognition and celebrations.
• Support and contribute to the proactive sales efforts of the sales team on a continual basis.
• Ensure that proper emergency procedures are communicated and followed, when necessary.
• Conduct property inspections to ensure the hotel is a clean, safe and secure environment.
• Plan for success and improvement with staff meetings, action plans and daily huddles.
• Support and fill in for the General Manager when needed.

Benefits

• Group insurance, including medical, dental, vision and company-paid life insurance
• Paid time off
• Company-matched 401(k) plan
• Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
• Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
• Get paid daily

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree