Assistant General Manager

Shamin Hotels Master • Richmond, VA

20d • Onsite

About The Position

Shamin Hotels is seeking an Assistant General Manager who values teamwork, takes ownership, and is passionate about serving guests with warmth and hospitality. This role involves greeting guests, assisting with their needs, and ensuring their stay is perfect. Shamin Hotels, a family-owned and operated company based in Central Virginia, focuses on creating unforgettable guest experiences and fostering a welcoming atmosphere. They are dedicated to providing exceptional service and nurturing the talents and ambitions of their team members, offering opportunities to build a career. The Assistant General Manager will act as the assistant to the General Manager in managing hotel operations, maintaining revenue, cost, and quality standards, and overseeing day-to-day operations as delegated.

Requirements

• Bachelor’s Degree and/or extensive experience in a hotel or related field required.
• Strong financial knowledge required.
• Must be able to work with and understand financial information and data, and possess basic mathematical skills
• Reading, Writing, Basic Math
• Computer skills
• Brand systems

Nice To Haves

• 1-2 years of hotel experience is preferred.

Responsibilities

• Generates through proper supervision of assigned departments projected revenue levels as well as guest satisfaction.
• Participates in the development of short term and long term financial and operational plans for the hotel.
• Remains current on business trends and local activities.
• Meets assigned departmental budgets and monitors financial statements.
• Establishes and maintains an appropriate level of community involvement.
• Ensures proper handling of guest complaints.
• Assists in the development of new programs which results in an increased level of guest satisfaction and operational excellence.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Ensures cross-selling of other Shamin Hotels by hotel staff.
• Teaching, mentoring, and directing hotel staff.
• Being comfortable with the high level of visibility and the leadership role within the hotel and community.

Benefits

• health, dental, vision, accident and short and long term disability insurance
• pet insurance
• gym membership discounts
• Paid time off
• Paid holidays
• Shamin Perk discounts on tickets, rental cars and attractions
• footwear discounts
• 401K plan with company match
• employee discounts at our branded hotels

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level