ASSISTANT GENERAL MANAGER - AG ADMIN

Pyramid Global Hospitality•Birmingham, AL

1d•$56,000 - $75,000

About The Position

The Assistant General Manager supports the General Manager in the day-to-day management of hotel operations, with particular responsibility for accounting and hotel financials. The role coordinates hotel departments and helps ensure consistent service, operational, quality, safety, and brand standards. It also contributes to budgeting, staff development, guest satisfaction, facility upkeep, and reporting on hotel performance.

Requirements

A proven record as a successful leader in a role such as Assistant General Manager, Front Office Manager, Director of Finance, Director of Operations, or limited-service General Manager.
At least 5 years of progressive hospitality experience in hotels.
A college degree, or an equivalent combination of education and experience; preferably in Hospitality or Travel & Tourism Management.
Hotel experience with a strong background in front desk operations and accounting.
Exceptional leadership, communication, problem-solving, and critical-thinking skills.
Flexibility to adapt to varying shifts, including weekends and holidays.
Commitment to maintaining a positive and organized work environment.

Nice To Haves

Hilton brand experience preferred.

Responsibilities

Assist the General Manager with day-to-day hotel operations, emphasizing accounting and hotel financials.
Supervise and coordinate front desk, housekeeping, food and beverage, maintenance, and other departments.
Ensure adherence to hotel policies, procedures, and service standards.
Promote a guest-centric culture and excellent customer service.
Address and resolve guest concerns and complaints promptly and effectively.
Monitor and respond to online reviews and feedback to improve the guest experience.
Assist with budget planning and monitor financial performance against established goals.
Help control operating expenses and manage departmental budgets.
Participate in recruiting, training, and developing staff.
Conduct performance evaluations and provide constructive feedback.
Foster a positive and inclusive work environment.
Monitor and maintain hotel quality standards.
Implement and enforce brand standards and ensure compliance with relevant regulations.
Oversee hotel facility maintenance and cleanliness.
Coordinate with maintenance staff to ensure equipment and systems function properly.
Ensure security and safety protocols are implemented and followed.
Collaborate with relevant authorities to address security concerns.
Prepare regular reports for the General Manager on key performance indicators, financial metrics, and other relevant data.