Assistant General Manager, Panorama Towers NV

Seabreeze Management Company•Las Vegas, NV

About The Position

Seabreeze Management Company is hiring an Assistant General Manager for Panorama Towers in Nevada. The Assistant General Manager provides confidential administrative, secretarial, and project support to the General Manager and Board of Directors. The role supports annual meetings, special elections, ballot mailings, Association administration, and special projects; interfaces with homeowners, contractors, Board and Committee members; and attends meetings as designated by the General Manager. The position requires knowledge of the Association’s bylaws, CC&Rs, and overall operations. It supervises the Administrative Assistant and Concierge. The role maintains Association records and resident databases, prepares correspondence and reports, coordinates Board materials and office workflows, administers homeowner notices and rules enforcement correspondence, and supports contractor bidding and project follow-up. It also assists the front desk and responds to questions about Association policies and procedures. Regular business hours apply, with availability for Board meetings outside regular business hours as needed.

Requirements

3–7 years of experience in the community association industry, managing homeowners associations, city government, or related experience.
High-rise experience strongly desired.
Ability to coordinate multiple projects, manage time, and exercise independent judgment.
Expert composition and verbal communication skills.
Strong internal and external customer-relations skills and ability to communicate with all levels of management, employees, homeowners, and other stakeholders.
Ability to handle confidential and sensitive information and communicate about it diplomatically.
Effective project management and follow-up skills.
Ability to handle shifting priorities and deadlines efficiently.
Meet scheduling and attendance requirements under company policy and the position.
Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
Strong organizational, planning, project management, time management, and problem-solving skills.
Professional or business image and personal etiquette in accordance with policy.
Strong written communication and ability to communicate effectively, verbally and in writing, with employees and clients at all organizational levels.
College coursework or an AA degree required.
High school diploma or equivalent required.
CAM certification for the State of Nevada required.
Availability during regular business hours and for Board meetings after regular business hours as necessary.

Nice To Haves

High-rise experience.
Bachelor’s degree preferred.
CMCA® and AMS® designations desired.

Responsibilities

Provide confidential administrative and project support to the General Manager and Board of Directors.
Prepare correspondence and reports for the General Manager, Board of Directors, and Committee Chairs.
Assist in establishing and maintaining procedures for the efficient functioning of the Association office.
Maintain a clean and orderly office environment and order supplies as needed.
Coordinate service for office equipment, including copy machines, computers, and postage machines.
Assist the General Manager with office workflow, reports, communications, and deadlines.
Maintain the official database of Association homeowners and residents, processing record changes and updating it daily with the Management Company accounting department.
Maintain the resident email address system and an electronic file for each unit.
Collect and prepare information for the General Manager’s discussions and meetings concerning Board and Association business.
Coordinate information and compile the monthly Board packet as directed by the General Manager.
Prepare responses to resident correspondence as directed by the General Manager and report on responses.
Prepare violation correspondence as directed by the General Manager.
Prepare Architectural/Facilities Committee correspondence to homeowners.
Prepare and mail homeowner notices concerning insurance payments, assessment coupon books, annual meetings, bylaw changes, rules violations, and architectural control requests; perform follow-up and rules-enforcement administration.
Perform special projects assigned by the General Manager.
Work with and assist outside contractors to support successful contract completion.
Contact businesses or individuals for bids and estimates for Board consideration.
Review bids for conformity with contract requirements and make recommendations.
Prepare escrow correction notification letters and monitor their status.
Maintain Association notebooks for resolutions, general and executive minutes, committee minutes, management reports, and clubhouse financial information.
Prepare reports and correspondence for the Maintenance Supervisor.
Assist the front desk with questions about Association policies and procedures, cover the front desk as needed, and advise the public, owners, and residents.
Supervise the Administrative Assistant and Concierge.
Attend meetings as designated by the General Manager.