Assistant General Manager - Cedar Rapids, IA

VASA FITNESS • Cedar Rapids, IA

17h • $55,000 - $59,700 • Onsite

About The Position

At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust. Because our culture is alive—embodied by members and team members alike—VASA is a place where lives are changed because of authentic connections made within our supportive community. Our people BELIEVE in our brand, are HARD WORKING, have HIGH STANDARDS, and GIVE ENERGY to others. We are opening a brand-new club—and we’re building the team now. Training begins in August! This is a unique opportunity to train together, grow together, and help shape the culture from day one. You’ll travel to another market for training at an established club—learning the role, building connections, and bringing that experience back to launch your new location.

Requirements

• High School Diploma or GED required; Bachelor's degree preferred
• 3+ years customer service in a retail, restaurant or in-person based service industry
• 3+ years leading operational teams
• Strong verbal and written communication skills
• Build relationships by establishing trust quickly and positively influencing others
• Personal interest in health, wellness, fitness, and nutrition
• Must obtain a current CPR certification
• Pass a background check
• Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
• Physical Strength: Non-Sedentary work, standing and walking most of the time. Must be able to lift, push, pull, and move a minimum of 50 pounds.
• Reasoning Ability: Ability to deal with a variety of variables under limited standardization. Able to interpret various instructions and relay instructions to clients
• Attendance is an essential duty of the position. Employees must work regularly scheduled shifts, during business hours to assist members and sell services in-person.

Responsibilities

• Directly support the GM in managing the pace, financial performance, and consistency in the club.
• Help drive operational goals, objectives, and priorities for Lead roles and responsible for attainment of Club financial results (e.g. member growth, revenue, club operating profit, fitness revenue, labor, employee turnover and member retention).
• Serve as the club’s lead membership sales trainer, driving personal sales production and coaching Member Experience Specialists on proven sales techniques, conversion strategies, and delivering a compelling guest-to-member journey.
• Works a staggered schedule in partnership with the General Manager to ensure GM or AGM club coverage all 7 days a week.
• Directly manage and support the Member Experience Lead and Member Experience Specialists to ensure a great guest and member experience.
• Assist in the hiring and development of the club’s team with particular emphasis on lead positions, which are: Member Experience Lead (MEL), Personal Training Lead (PTL), Group Fitness and Studio Team Lead (GFSTL) and Child Care Team Lead (CCTL)
• Ensure all Team Members create and maintain our “UPLIFT” culture in the club.
• Implements the welcoming, non-intimidating VASA experience through our guest-to-member journey and creates an exceptional brand experience for guests and members.
• Responsible for recruiting, hiring, and training all frontline team members.
• Lead by example and ensure our UPLIFTing culture and values are the foundation for every communication and interaction.
• Promote REVIVE sales, our in-club snack, drink, gear, and apparel shop.
• Maintain the club so equipment is functioning, the facilities are clean, and staff are friendly and helpful
• Support the General Manager (GM) by forecasting upcoming staffing needs.
• Manages and support the team leads to achieve club goals
• Delegate tasks to maximize efficiencies and create balanced workloads and validate completion.
• Lead membership sales efforts as the club’s primary sales trainer—setting personal production standards, conducting regular sales training with Member Experience Specialists, and partnering with the GM to create and execute sales plans that drive member growth through effective behaviors and tactics.
• Have frequent conversations with all team members to understand changing work.
• Work with the GM to schedule and conduct interviews and ensure the right candidates are hired for open positions.
• Schedule and facilitate training for all new team members.
• Collaborate with the GM to create a welcoming environment for interviewing candidates and new hires.
• Constantly evaluate team member-to-member interactions
• Provide in-the-moment coaching and feedback to recognize success and address opportunities for improvement.
• Communicate, lead by example, and motivate your teams to understand and develop passion for the brand, our values, and our approach.
• Proactively provide ideas and solutions to help move the business forward.
• Ability to prioritize tasks to achieve club goals during scheduled shifts and be able to adjust priorities as the business dictates.
• Delegate tasks and responsibilities to ensure work is completed and club goals are achieved.
• Build trust and strong relationships with all team members.
• Provide coaching in the moment that inspires commitment and positive change.
• Give input and feedback to GM in succession planning conversations.

Benefits

• Two complimentary gym memberships--one for themselves and another to give away
• 401k options
• Additional benefit packages are available for employees who work 30+ hours per week.
• Flexible Vacation Plan
• Paid Holidays
• Paid Parental Leave
• Health, Dental, Vision Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED